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Timed review request

1 year 11 months ago #1

  • Objectivetop's Avatar
  • Objectivetop
  • Posts: 214
Hi there

A timed email review request, say a few days after order placement, would help the business improve business and get closer to clients' needs.

Kind regards
Cosmin

1 year 11 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Your question is not clear, please describe in more detail.

Regards,
Vyacheslav, Balbooa.com

1 year 11 months ago #3

  • Objectivetop's Avatar
  • Objectivetop
  • Posts: 214
Hi Vyacheslav

After a few days of placing an Amazon order, the customer will receive a follow-up email from Amazon for the customer to rate the product. It is this follow up email that might be an excellent feature for the Cart to have.

I hope the above makes more sense.

Kind regards
Cosmin

1 year 11 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi Cosmin,

Thanks for your explanation. Now everything is clear. Yes, the idea is really interesting and I even know how it can be implemented.

For emails with the status "Completed" add an option "trigger", where the admin can set time for email sending, for example, "2 days after purchase"




Regards,
Artem, Balbooa.com

1 year 11 months ago #5

  • Objectivetop's Avatar
  • Objectivetop
  • Posts: 214
Hi Artem

Thank you for considering this. Maybe integrate this functionality with the Reviews App.

The trigger makes sense. I`m not sure about the timespan, but 5 days, 7 days, 10 days and 14 days are good choices. A custom option could come in handy, as well.

I do not mind beta testing this for you.

Kind regards,
Cosmin

1 year 1 month ago #6

  • Alex's Avatar
  • Alex
  • Posts: 357
Hey Guys. I just noticed this. This is excellent. Just a heads up. The data tag [Order Review] is not included in the data tags that you can add to the email ... so if you delete this tag and can't remember how to get it back it is also not in the documentation so it would be lostt forever ;)

I love how it takes them directly to the product to leave a review on the website. We added a way for customers to leave a review on Google as well to this email and set the delay to account for shipping and having the product for about a week before requesting the review.

Another good option would be to have a way on the order level to turn off the review request from going out for a specific customer or order. zfor example if you have a specific customer that was vunhappy for some reason you could make sure they were not emailed the review request btu it would still go out for everyone else.

Great feature. Thanks!

1 year 1 month ago #7

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi Alex,

Thank you for informing us about [Order Review], looks like we forgot, will add it in the next update. We will take your advice into consideration, much appreciated

Regards,
Artem, Balbooa.com
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