Mon. - Fri. 9 am - 5 pm Ask a Question
Remember me

Mobile devices issues

5 months 3 weeks ago #1

  • Dawid's Avatar
  • Dawid
  • Posts: 6
Hi,

We have two issues:

1. Gallery with tabs doesn't work on iPad2 (there is empty space in gallery place)
2. We have issue on mobile devices - when we click on category (category is a tile for example here: agm-bikers.com/akcesoria-i-odziez/akcesoria-skorzane; and next click on thumbnail - we receive popup with image. Our users want to see details of product (of image) so try to "pinch" photo to zoom - it works, but when want to "pinch" to zoom-out photo sometimes disappears, or move to corner of the screen, or "pulsate". I can record mobie-video for you, but probably you know what I mean.

Regards,
David

5 months 3 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12832
Hello,
Thank you for contacting us

1. Send us a link to the page with tabs.

2. Unfortunately, this is not possible.
You can use the icons at the top of the screen to zoom in / out


Best Regards,
Vyacheslav, Balbooa Support Team

5 months 2 weeks ago #3

  • Dawid's Avatar
  • Dawid
  • Posts: 6
Thanks for reply,

1.This one doesn't work on iPad 2: agm-bikers.com/akcesoria-i-odziez/akcesoria-skorzane
2. So maybe there is possibility to disable pinch? Users are frustrated, we have feedback after events for example that they want to see details and everything is moving :) I've checked our other galleries extensions and pinch is not a problem, maybe it is some bug?

4 months 4 weeks ago #4

  • Dawid's Avatar
  • Dawid
  • Posts: 6
Maybe there is possibility to disable pinch in popup to force users using zoom button?

4 months 4 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12832
Hello,
Thank you for contacting us

Unfortunately, this is not possible.

Best Regards,
Vyacheslav, Balbooa Support Team

4 months 4 weeks ago #6

  • Dawid's Avatar
  • Dawid
  • Posts: 6
And what about it?

1.This one doesn't work on iPad 2: agm-bikers.com/akcesoria-i-odziez/akcesoria-skorzane

4 months 4 weeks ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12832
What version of IOS are you using?

Unfortunately, Xcode makes it impossible to verify this on older versions.
en.wikipedia.org/wiki/Xcode

Best Regards,
Vyacheslav, Balbooa Support Team

4 months 4 weeks ago #8

  • Dawid's Avatar
  • Dawid
  • Posts: 6
Hi, 9.3.6. Before Balbooa update everything was fine, after update there is empty space in area where gallery should appear.

Here: support.balbooa.com/forum/joomla-gallery...ot-load-on-ios-9-3-2
Someone wrote about reinstalling, but firstly I've checked your website (Balbooa.com) and your demo - also doesn't work on iPad 2 at all.
Powered by Kunena Forum