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I lost my images in the gallery

5 years 7 months ago #1

  • emilio's Avatar
  • emilio
  • Posts: 16
Hallo, I have about 50 items in the gallery. It seems to works but sometimes, when I doing some changes, like add a title, a description...I lose abot 40 images. The gallery remains with about 10 images into.

5 years 7 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hello,

:ohmy: :ohmy: :ohmy:
how we can repeat the problem? how much information has been added to the description? some scripts or html?
Sorry for the inconvenience :(

Regards,

5 years 7 months ago #3

  • emilio's Avatar
  • emilio
  • Posts: 16
hallo, it happened 4 times. I think when I was writing about a description, and insert images in description.
But it doesn't happen always.I mean the issue do not appears every time I add a description
description was a copy and paste from the web (it was just an example) and it was always the same
you can see one of them in the following link
But I do not undestand if this is a pubblic or a private ticket in order I can give you personal login
many thanks for your help

www.mariacristinamilazzo.it/opere.html

in the attachments you can see two of the item with the description
I have 2 gallery backups if I lose again the gallery
ps perhaps you already have the access to this website, from the last ticket

5 years 7 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hello,

Forum, it's a public place, send us please access through contact form
support.balbooa.com/contact-us

Regards,

5 years 7 months ago #5

  • Artem's Avatar
  • Artem
  • Posts: 9812
Hello,

Just few minutes ago we launched Gallery 2.0.3, bug was fixed! Please update your Gallery

Regards,

5 years 7 months ago #6

  • emilio's Avatar
  • emilio
  • Posts: 16
:silly: you mean I found an issue you didn't know !! wow
many thanks for helping :-)))

5 years 7 months ago #7

  • Artem's Avatar
  • Artem
  • Posts: 9812
Yes, thank you, that informed us about the problem! really appreciate! :)

5 years 7 months ago #8

  • emilio's Avatar
  • emilio
  • Posts: 16
dear friend, now I have another one issue. It do not happen in websites with a not upgraded gallery
when i click to open the light box, the screen moves to one side, half of a centimetre and it return back when I close the light box
the website with issue are
www.ettoreoutlet.it
www.mariacristinamilazzo.it
www.far-mobili.it
the web site working is mine
www.senaemilio.it/servizi/studio.html

must I open another ticket ?

5 years 7 months ago #9

  • Artem's Avatar
  • Artem
  • Posts: 9812
Can you please provide screen with the problem, just tested, everything looks fine, here is what I see: goo.gl/JIJ9cD

Try to clear your Browser cache

On this website installed our old Gallery 1.x
www.senaemilio.it/servizi/studio.html

Regards,

5 years 7 months ago #10

  • emilio's Avatar
  • emilio
  • Posts: 16
Hallo, my website www.senaemilio.it works perhaps it have the old version
Sites with new gallery have the issue
the issue is: (you have to please my english
when you click on a image to open the lightbox, the screen move itself half a cm to the left.
When you close the lightbox the screen return in the right position
I can't do a screenshot because the proble is a movement
the size of the movement is like the size of the vertical scrollbar
I hope you can understand what I mean

5 years 7 months ago #11

  • Artem's Avatar
  • Artem
  • Posts: 9812
Here is solution ;)
.modal-open {
    width: 100% !important;
}

add this code to your template custom.css file

Regards,

5 years 7 months ago #12

  • emilio's Avatar
  • emilio
  • Posts: 16
many thanks to you all

5 years 7 months ago #13

  • Artem's Avatar
  • Artem
  • Posts: 9812
You're welcome ;)

Regards,
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