Remember me

Watermark does not display correctly

7 years 3 months ago #1

  • Aaron's Avatar
  • Aaron
My watermark image is displaying at inconsistent sizes on images with the same pixel width (see the two attached images...both are 1000px wide). I've tried turning off "Auto Scale Watermark" and clearing my browser cache but neither work.
Attachments:

7 years 3 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Send us please link to the Gallery,
p.s. you can send link using our contact form support.balbooa.com/contact-us

Regards,

7 years 3 months ago #3

  • Aaron's Avatar
  • Aaron
The link was sent in a ticket. Did you receive it and/or have a chance to look at the issue yet?

Cheers!

7 years 3 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hey,

We answered yesterday at your email, check spam folder.

1. I recommend you to clear your Browser cache, because on all pictures watermark size is the same, here are screens:

goo.gl/Ol1r0L
goo.gl/czbAih

2. I can see just a 1 problem, on some images, the watermark is too big, here is a screen: goo.gl/bt8QxS

you need just to reduce width and height of original watermark file. Just open in image editor and reduce it, and after that upload to Gallery and regenerate watermark

Regards,

7 years 3 months ago #5

  • Aaron's Avatar
  • Aaron
Yes, it was in my spam. Thank you!
Powered by Kunena Forum