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No image upload icon...

3 months 2 weeks ago #1

  • Gary's Avatar
  • Gary
  • Posts: 10
BaGallery v2.3 | Joomla 3.9.10 | Gantry Framework 4.1.41 | Gantry Template 4.1.29

There is no upload icon for images. How do I upload images?

Are you compatible with Joomla 3.9.10?
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3 months 2 weeks ago #2

  • Gary's Avatar
  • Gary
  • Posts: 10
Well, I did finally get the red camera upload images icon. Sometimes it works, sometimes not. :(

But it won't upload from the computer. When I hover over the blue computer icon (If the red camera icon shows up) it says "Upload from Desktop" - clicking on it does, nothing. If I click the orange folder, sometimes it shows the image folders, sometimes it doesn't.

Is there an update?

3 months 2 weeks ago #3

  • Gary's Avatar
  • Gary
  • Posts: 10
Okay, so I figured out why the orange icon works sometimes and sometimes doesn't, if you click near the edge of the orange circle, it fails. Might want to fix that.

But the upload from computer NEVER works. Any ideas?

3 months 2 weeks ago #4

  • Diana's Avatar
  • Diana
  • Posts: 994
Hello Gary,

Yes, Balbooa Joomla Gallery compatible with Joomla 3.9.10.
You didn't create a Category, so there was no icon for uploading images.

But the upload from computer NEVER works.
To solve the issue, try disabling browser extensions.

Let us know results.
And write which browser and operating system you are using.

Best Regards,
Diana, Balbooa.com

3 months 1 week ago #5

  • Gary's Avatar
  • Gary
  • Posts: 10
No browser extensions - doesn't work in Firefox on Mac.

3 months 1 week ago #6

  • Gary's Avatar
  • Gary
  • Posts: 10
Firefox 68.0.1
MacOS Mojave v10.14.5.

3 months 1 week ago #7

  • Gary's Avatar
  • Gary
  • Posts: 10
Do you know why clicking on the icons works sometimes and sometimes not? Turns out it's pretty random... fails about 1 out of 4 times.

3 months 1 week ago #8

  • Diana's Avatar
  • Diana
  • Posts: 994
Gary,

We can fix the issue with uploading images via Desktop in Firefox.
But we still need to test the issue with uploading images via Folder.

Please send us Joomla admin and FTP accesses.
Use our contact form:
support.balbooa.com/contact-us

Or you can temporarily work in Chrome.

Best Regards,
Diana, Balbooa.com

3 months 1 week ago #9

  • Gary's Avatar
  • Gary
  • Posts: 10
Just sent you the login.

3 months 1 week ago #10

  • Diana's Avatar
  • Diana
  • Posts: 994
Gary,

We fixed the issue with uploading images via Desktop in Firefox.

Best Regards,
Diana, Balbooa.com
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