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Problem with sorting!

4 months 1 week ago #1

  • Ivan's Avatar
  • Ivan
  • Posts: 10
Hi, this is the first time I have this problem:
When I try to manualy sort gallery items everything get back as before after saving!?

What seems to be a problem and how can I fix this?

Thanks in advance...

4 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7120
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

4 months 1 week ago #3

  • Ivan's Avatar
  • Ivan
  • Posts: 10
I tried yesterday and today again, sometimes saves changes in sorting, and sometimes don't.

It is really frustrating :/

I sent you mail with joomla and ftp access...

4 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7120
Hello,
Thank you for contacting us

We checked, everything works well.

Regards,
Vyacheslav, Balbooa.com

4 months 1 week ago #5

  • Ivan's Avatar
  • Ivan
  • Posts: 10
I found what went wrong...it a bug... when gallery have many items it must be set to view ALL and then sorting is ok... if it set on 25, 50, etc... it doesn't save...

thanks anyway...

4 months 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7120
Not quite clear, send us a video where we can see how to repeat the problem

Regards,
Vyacheslav, Balbooa.com
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