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Problem with image description in lightbox

2 months 1 week ago #1

  • Gad's Avatar
  • Gad
  • Posts: 8
Hello,

I have installed this extension on few websites, but on the last one where i used im facing some issues. At the backend, all is configured well, but on the frontend when you click on a thumbnail and lightbox appear I can't see the description.

We are using the PRO version and it is the latest one. Here is the link to the page where the gallery is used: www.evolven.com/no-more-outagess.html

I hope we can get a fix asap.

Thanks,
Kico

2 months 6 days ago #2

  • Artem's Avatar
  • Artem
  • Posts: 8356
Hello, Kico!

Thank you for contacting us!

Could I ask you to:
1. Delete pictures >> Save Gallery
2. Upload pictures to your Joomla
3. To the Gallery upload pictures from the folder, here is a screen:



Let us know results

Regards,
Artem, Balbooa.com

2 months 6 days ago #3

  • Gad's Avatar
  • Gad
  • Posts: 8
Hello Artem,

thanks for your reply!!!

when i try to upload from Joomla folder im facing another issue... Im trying to place only 5 images, but instead that it shows that it is inserting about two pages of images, and it just runs all the time and no images inserted(please check my screenshot).

Thanks
Attachments:

2 months 6 days ago #4

  • Gad's Avatar
  • Gad
  • Posts: 8
After trying for many times, somehow i manage to add 4 images(but the error from the screen was there all the time), and again description in the lightbox is not there.

2 months 6 days ago #5

  • Artem's Avatar
  • Artem
  • Posts: 8356
Kico,

Send us please Joomla admin access to check an issue at your side. Please use our contact form:
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

2 months 6 days ago #6

  • Gad's Avatar
  • Gad
  • Posts: 8
sent

2 months 4 days ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6499
Hello,

Thank you for contacting us
We have fixed an issue!
A detailed response we sent you in the mail.

Regards,
Vyacheslav, Balbooa.com

2 months 4 days ago #8

  • Gad's Avatar
  • Gad
  • Posts: 8
Hello Vyacheslav,

thanks for your reply, but i see that only upload issue is fixed... The description in the lightbox is still not there. I even removed the images and uploaded again like you mentioned in the screenshot above, but nothing changed.

Please take a look.

Thanks,
Kico

2 months 4 days ago #9

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6499
We checked your pictures have no description.
We added "test description" - everything works well (after the test we deleted the description).


Regards,
Vyacheslav, Balbooa.com

2 months 4 days ago #10

  • Gad's Avatar
  • Gad
  • Posts: 8
Hello Vyacheslav,

just to be sure that we are looking at the same page i will provide the link: www.evolven.com/no-more-outagess.html

I had title and description only one of the images just for testing purpose. Now i added title and descriptions to all of the images. They are showing on the thumbnails when you hover over them, but when you click they are not there. I have used your extension on another site and it was working fine, i will provide two screenshot to see what difference i noticed.

Thanks,
Kico

2 months 4 days ago #11

  • Gad's Avatar
  • Gad
  • Posts: 8
Check the screens:
Attachments:

2 months 4 days ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6499
You don't have images with this description on this link.
You have added a "Short description".
At the lightbox will display descriptions that you can add by clicking on the "Edit Description" icon


Regards,
Vyacheslav, Balbooa.com

2 months 4 days ago #13

  • Gad's Avatar
  • Gad
  • Posts: 8
Vyacheslav,

i didnt notice that pencil, i used now and seems all works fine. Thanks for all your help.

Kico

2 months 4 days ago #14

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6499
You are welcome ;)

2 months 1 day ago #15

  • emilio's Avatar
  • emilio
  • Posts: 10
Please, what is a PRO version ? There are different version of gallery ? :ohmy:
Many thanks

2 months 1 day ago #16

  • Artem's Avatar
  • Artem
  • Posts: 8356
emilio wrote:
Please, what is a PRO version ? There are different version of gallery ? :ohmy:
Many thanks

You already using the PRO version, albums are available only in PRO B)
The difference between PRO and Free you can find here:
www.balbooa.com/joomla-gallery-versions-comparison

Regards,
Artem, Balbooa.com
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