The Brand New Blog Post Editor Released!

Read more
Mon. - Fri. 9 am - 5 pm Support Policy
Remember me

Problem with gallery -> Blank Thumbnails

1 month 1 week ago #1

  • Simone's Avatar
  • Simone
  • Posts: 4
Hi,

I have a problem with the gallery.
The thumbnails are blank, but if I click on them, lightbox images appear.

How can I solve this issue?
Screen in attachment.
Thanks.


Regards,
Simone
Attachments:

1 month 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Hello,
Thank you for contacting us

Send us a link to the problem page.

Regards,
Vyacheslav, Balbooa.com

1 month 1 week ago #3

  • Simone's Avatar
  • Simone
  • Posts: 4
Hi Vyacheslav,

how can I send you a PM with the link?

1 month 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Send us link via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 month 1 week ago #5

  • Simone's Avatar
  • Simone
  • Posts: 4
Just did it. :)

1 month 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
We have sent you an answer to your email.

Regards,
Vyacheslav, Balbooa.com

1 month 1 week ago #7

  • Simone's Avatar
  • Simone
  • Posts: 4
Damn! :)

Very thanks Vyacheslav, great support.


Have a good day,
Simone

1 month 1 week ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 4 days ago #9

  • Nathan Madrid's Avatar
  • Nathan Madrid
  • Posts: 2
Im having the same problem what is the fix??

2 weeks 3 days ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Hello,
Thank you for contacting us

Send us a link to the problem page.

Regards,
Vyacheslav, Balbooa.com

1 day 12 hours ago #11

  • James's Avatar
  • James
  • Posts: 4
Hi there,

I have the same problem with the thumbnails. What is the fix for it please?

I've emailed you via contact form the link to the page with the problem.

Thanks a lot,
Justyna

1 day 9 hours ago #12

  • Artem's Avatar
  • Artem
  • Posts: 7413
Hi, Justyna!

We already answered you through email :)
I think it's a JS conflict with the carousel at the bottom of your page, try to disable jQuery in the Gallery settings or in carousel settings



Let us know results!

Regards,
Artem, Balbooa.com

1 day 7 hours ago #13

  • James's Avatar
  • James
  • Posts: 4
Hi Artem,

Thanks for reply. The jquery is disabled in the gallery. I have tried to reinstall it a couple of times too. I also disabled the carousel and the issue is still there. What else could I try?

I've uploaded images to the media library first and pulled it to the gallery from there if that makes any difference?

I also have another site which uses the same carousel and the gallery but it works fine.

Thanks,
J

1 day 6 hours ago #14

  • James's Avatar
  • James
  • Posts: 4
Hi Artem,

I've tried to upload the images via the gallery and it looks like it has some sort of problem with it. It says that it uploaded file/files but it cannot load the preview thumbnails so I presume they're not uploaded correctly?

Could that have something to do with it?

Thanks,
J
Attachments:

1 day 6 hours ago #15

  • Artem's Avatar
  • Artem
  • Posts: 7413
What is the original size of your photos?! The issue can be from server sources. One of the reason can be - that the picture is a very big and server sources not enough to allows gallery to crop pictures

Also you can send us Joomla admin access and we can try. Use our contact form: support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

1 day 6 hours ago #16

  • James's Avatar
  • James
  • Posts: 4
The sizes of photos are ok I think. They're all around 100-150 kb 1024 x 600 px so nothing out of usual.
Powered by Kunena Forum