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SH404 - Lost all Thumbnails when Regenerated

1 year 1 month ago #1

  • Erik's Avatar
  • Erik
  • Posts: 11
Hello, I just updated to the newest version today and added new photos and the thumbnails were blank, I then regenerated thumbnails and now they are all blank.

Thank you for your help.

1 year 1 month ago #2

  • Artem's Avatar
  • Artem
  • Posts: 7829
Hello, Erik!

Thank you for contacting us!

Do you have sh404 component on your website?

Regards,
Artem, Balbooa.com

1 year 1 month ago #3

  • Erik's Avatar
  • Erik
  • Posts: 11
Yes

1 year 1 month ago #4

  • Artem's Avatar
  • Artem
  • Posts: 7829
Okay, here is a solution!

1. Download and unzip this file: drive.google.com/open?id=1fMNPVHkBArgo4vMMtExbr6ZJKiOAnoFs

2. ba-gallery.js upload to - components/com_bagallery/assets/js/ba-gallery.js

3. gallery.php upload to - components/com_bagallery/controllers/gallery.php

Let us know results!

Regards,
Artem, Balbooa.com

1 year 1 month ago #5

  • Erik's Avatar
  • Erik
  • Posts: 11
replaced both files, and it seems to hang the page, then finally loads and thumbnails are missing

1 year 1 month ago #6

  • Erik's Avatar
  • Erik
  • Posts: 11
Is there an easy way to roll back to the previous version, that was working well.

1 year 1 month ago #7

  • Monika's Avatar
  • Monika
  • Posts: 1
Hi,
I faced the same problem after regenerating thumbnails

your files helped and thumbnailes were generated.

Thank you!

1 year 1 month ago #8

  • Artem's Avatar
  • Artem
  • Posts: 7829
Hi,

Just want to inform, that a few hours ago we have updated Gallery installation package, the issue was fixed!

Regards,
Artem, Balbooa.com

1 year 6 days ago #9

  • Erik's Avatar
  • Erik
  • Posts: 11
Is there an official fix to this its now happened to another one of my site this time there is no admin tools installed...all thumbnails gone again

1 year 6 days ago #10

  • Artem's Avatar
  • Artem
  • Posts: 7829
Erik wrote:
Is there an official fix to this its now happened to another one of my site this time there is no admin tools installed...all thumbnails gone again

Hi, Erik!

Yes, the problem was fixed and installation packages was updated. Download from your profile Gallery installation package and install above.

Regards,
Artem, Balbooa.com

2 months 2 weeks ago #11

  • Erik's Avatar
  • Erik
  • Posts: 11
Hello,

Had to reinstall on a site and all thumbnails do not load again, downloaded new version same thing is there a way to fix this, I am using SH404

2 months 2 weeks ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5829
Hello,
Thank you for contacting us

We have responded to your email.

Best Regards,
Vyacheslav, Balbooa Support Team
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