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SH404 - Lost all Thumbnails when Regenerated

11 months 1 day ago #1

  • Erik's Avatar
  • Erik
  • Posts: 11
Hello, I just updated to the newest version today and added new photos and the thumbnails were blank, I then regenerated thumbnails and now they are all blank.

Thank you for your help.

11 months 1 day ago #2

  • Artem's Avatar
  • Artem
  • Posts: 7599
Hello, Erik!

Thank you for contacting us!

Do you have sh404 component on your website?

Regards,
Artem, Balbooa.com

11 months 1 day ago #3

  • Erik's Avatar
  • Erik
  • Posts: 11
Yes

11 months 1 day ago #4

  • Artem's Avatar
  • Artem
  • Posts: 7599
Okay, here is a solution!

1. Download and unzip this file: drive.google.com/open?id=1fMNPVHkBArgo4vMMtExbr6ZJKiOAnoFs

2. ba-gallery.js upload to - components/com_bagallery/assets/js/ba-gallery.js

3. gallery.php upload to - components/com_bagallery/controllers/gallery.php

Let us know results!

Regards,
Artem, Balbooa.com

11 months 1 day ago #5

  • Erik's Avatar
  • Erik
  • Posts: 11
replaced both files, and it seems to hang the page, then finally loads and thumbnails are missing

11 months 1 day ago #6

  • Erik's Avatar
  • Erik
  • Posts: 11
Is there an easy way to roll back to the previous version, that was working well.

10 months 4 weeks ago #7

  • Monika's Avatar
  • Monika
  • Posts: 1
Hi,
I faced the same problem after regenerating thumbnails

your files helped and thumbnailes were generated.

Thank you!

10 months 3 weeks ago #8

  • Artem's Avatar
  • Artem
  • Posts: 7599
Hi,

Just want to inform, that a few hours ago we have updated Gallery installation package, the issue was fixed!

Regards,
Artem, Balbooa.com

10 months 1 day ago #9

  • Erik's Avatar
  • Erik
  • Posts: 11
Is there an official fix to this its now happened to another one of my site this time there is no admin tools installed...all thumbnails gone again

10 months 1 day ago #10

  • Artem's Avatar
  • Artem
  • Posts: 7599
Erik wrote:
Is there an official fix to this its now happened to another one of my site this time there is no admin tools installed...all thumbnails gone again

Hi, Erik!

Yes, the problem was fixed and installation packages was updated. Download from your profile Gallery installation package and install above.

Regards,
Artem, Balbooa.com

1 week 2 days ago #11

  • Erik's Avatar
  • Erik
  • Posts: 11
Hello,

Had to reinstall on a site and all thumbnails do not load again, downloaded new version same thing is there a way to fix this, I am using SH404

1 week 1 day ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5085
Hello,
Thank you for contacting us

We have responded to your email.

Best Regards,
Vyacheslav, Balbooa Support Team
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