Problem with image upload

Hello,

I have a big problem uploading images in the galleries.

When I click on the "camera" icon, the 3 icons "folder" "desktop" and video are displayed but they disappear as soon as I release the click to go on one of the 3 icons ...

It's really annoying and it makes the gallery unusable (without a nervous breakdown).

I have to try 50 times before I can choose an origin.

I've tried with Firefox and Chrome and both have the same issue !

Thank you for your help

Patrick

Hello,
Thank you for contacting us

We cannot replicate this issue.
More in this post
support.balbooa.com/forum/joomla-gallery...h-image-upload#85942

Regards,
Vyacheslav, Balbooa.com

Hello,

OK....

Sorry for disturbing you...

It's the first time.... and the last time I buy something from Balbooa...

Patrick

Have you tried on other devices?
Without seeing the problem, we cannot figure out the cause.
If you want us to check on your site send us Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

Something is definitely wrong with the image upload. When we hover over the camera icon there is a quick animation but it doesn't show the upload options. If we click and hold it makes them visible, but we can't slide over to use them.

Happens in Firebox, Safari and Brave. (We deleted Chrome since it messes with Final Cut Pro.)

Is there any other way to upload a new image? The current system doesn't seem to work.

Thanks!

Just for clarity - clicking on the icon shows the options but they disappear almost immediately.

We sent a support ticket with the login.

Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

This happens in *all* the backend pages when trying to upload images, so any gallery on the backend has this problem.

Hello,
Thank you for contacting us

Is the problem in all browsers?
Have you tried different operating systems?

Best Regards,
Vyacheslav, Balbooa Support Team