Balbooa Help Center: Problem with image upload (1/1)

4 months 1 week ago #1

Jennie
Posts: 4

Hello,

I have a big problem uploading images in the galleries.

When I click on the "camera" icon, the 3 icons "folder" "desktop" and video are displayed but they disappear as soon as I release the click to go on one of the 3 icons ...

It's really annoying and it makes the gallery unusable (without a nervous breakdown).

I have to try 50 times before I can choose an origin.

I've tried with Firefox and Chrome and both have the same issue !

Thank you for your help

Patrick

4 months 1 week ago #2

Vyacheslav Posts: 28391	Hello, Thank you for contacting us We cannot replicate this issue. More in this post support.balbooa.com/forum/joomla-gallery...h-image-upload#85942 Regards, Vyacheslav, Balbooa.com
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4 months 1 week ago #3

Jennie Posts: 4	Hello, OK.... Sorry for disturbing you... It's the first time.... and the last time I buy something from Balbooa... Patrick
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4 months 1 week ago #4

Vyacheslav Posts: 28391	Have you tried on other devices? Without seeing the problem, we cannot figure out the cause. If you want us to check on your site send us Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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4 months 1 week ago #5

Gary
Posts: 22

Something is definitely wrong with the image upload. When we hover over the camera icon there is a quick animation but it doesn't show the upload options. If we click and hold it makes them visible, but we can't slide over to use them.

Happens in Firebox, Safari and Brave. (We deleted Chrome since it messes with Final Cut Pro.)

Is there any other way to upload a new image? The current system doesn't seem to work.

Thanks!

Attachments:

...-PM.jpg (332KB)

4 months 1 week ago #6

Gary Posts: 22	Just for clarity - clicking on the icon shows the options but they disappear almost immediately.
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4 months 1 week ago #7

Gary Posts: 22	We sent a support ticket with the login.
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4 months 1 week ago #8

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Regards, Vyacheslav, Balbooa.com
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3 months 4 weeks ago #9

Gary Posts: 22	This happens in all the backend pages when trying to upload images, so any gallery on the backend has this problem.
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3 months 3 weeks ago #10

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Is the problem in all browsers? Have you tried different operating systems? Best Regards, Vyacheslav, Balbooa Support Team
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4 weeks 12 hours ago #11

Andrea Posts: 14	Hi Vyacheslav, I have the same problem on one of my websites. Do you need access to login?
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4 weeks 11 hours ago #12

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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3 weeks 2 days ago #13

Pierre
Posts: 3

hello,
I have the same annoying issue with the latest Firefox and latest Joomla! 4 and on Mac. It works more or less on Chrome and Vivaldi. This camera icon just doesn't work well. It is too sensitive. A least I found out, with the right mouse click beside the icon, it is possible to add a new picture. It would be great add an icon for each tasks, and not a single icon... this Galley great but really expect this camera icon to add new pictures.