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Activate license not working

1 year 1 month ago #1

  • Joggie's Avatar
  • Joggie
  • Posts: 2
On Joomal 4, PHP8 when I install the Gallery Plugin, and I try to activate it, the moment I click to enter my Username & Password, a orange / red block pops up in the right bottom corner, it won't allow me to activate the Gallery, I've tried on more than one site, on different hosting servers, and its not browser related, as I've tried Firefox & Safari?
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1 year 1 month ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

1. Be sure that your password doesn't include special symbols
2. Try from other browsers

If it doesn't help, send us Joomla admin access and we'll activate
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

1 year 1 month ago #3

  • Joggie's Avatar
  • Joggie
  • Posts: 2
As per my message, it's not browser related, I've tested it on more than one browser, It's not hosting service provider related, as it's not working on 2 different hots and domains.

It's not password related, as the POP-Up happens before you even type something.

I can give you access, but it needs to be fixed, I cant ask you everytime I need a Gallery linked, I'm on an unlimited domain package.

How do I privately send you my login details?

1 year 1 month ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Use our contact form:
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com
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