Remember me

Gifs in gallery not displayed

1 year 1 month ago #1

  • Barbara's Avatar
  • Barbara
  • Posts: 64
Hello dear balbooa team,
we've seen in your gallery demo page on the "justify" setting that you can have gifs in there, moving already in the thumbnails view.
We've tried to replicate this, but when uploading a gif into the gallery it doesn't get shown in the frontend. Just in the lightbox, when you click on it, then it's there.
Thanks in advance for your help!

1 year 1 month ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Gif's are compatible only with Justify or Masonry grid layouts, be sure that you have one of them ;)

Regards,
Artem, Balbooa.com

1 year 1 month ago #3

  • Barbara's Avatar
  • Barbara
  • Posts: 64
Hello,
thanks, but unfortunately that is not the issue here.
We've used justify layout.
What else could it be?

1 year 4 weeks ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Try with this gif: www.balbooa.com/demo/images/gallery-images/gif1.gif

Let us know the results :)

Regards,
Artem, Balbooa.com

11 months 1 week ago #5

  • Barbara's Avatar
  • Barbara
  • Posts: 64
Good morning,

we have still the same problem:

prnt.sc/BQIWF9USzn3i

We used the gif from your gallery and the correct layout.

it looks:

prnt.sc/5TLsj7_8sAYU

with mouseover:

prnt.sc/NMGwyvXqxnZa

Thanks a lot for your help.

11 months 1 week ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

11 months 1 week ago #7

  • Barbara's Avatar
  • Barbara
  • Posts: 64
Hey,

here is the link:

handel.topras.de/pooluebersicht/athene-620

Best regards.

11 months 1 week ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We are getting this error
handel.topras.de/index.php?option=com_ba...600&id=55&1683041407

GD library does not contain required format
You need to inform hosting support

Best Regards,
Vyacheslav, Balbooa Support Team
Powered by Kunena Forum