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Image thumbnails are only visible after second refresh of website

1 month 5 days ago #1

  • Gab Clement's Avatar
  • Gab Clement
  • Posts: 4
Hi,

I'm using albums and categories. If a categorie is clicked the thumbnails are not visible, but the links to the images are working. After clicking the refresh button in the webbrowser the thumbnails are visible and everything is working as expected.

Thanks for your support
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1 month 5 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 26073
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

1 month 4 days ago #3

  • Gab Clement's Avatar
  • Gab Clement
  • Posts: 4
Sorry, missed the information about the website:

www.musikkapelle-arzl.at/fotos

1 month 4 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 26073
Hello,
Thank you for contacting us

We checked several times and did not see the problem,
describe in more detail (step by step) what needs to be done to see the problem

Regards,
Vyacheslav, Balbooa.com

1 month 2 days ago #5

  • Gab Clement's Avatar
  • Gab Clement
  • Posts: 4
I uploaded new categories now (2018-2007). I checked only 2007 and same behavoir as described. May this is only happening the first time a new category is viewed. So please try the other ones. I did my tests with notebook, iPad, iPhone - regardless of browser and devices the picture (thumbnails) didn't show up until there is a refresh.
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1 month 2 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 26073
Hello,

Try disabling lazyload in gallery settings

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 day ago #7

  • Gab Clement's Avatar
  • Gab Clement
  • Posts: 4
Unfortunately it seems to have no effect. Checked it with iPhone and Notebook. Lazy load is still disabled, if you want to check too.

Thanks

1 month 1 day ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 26073
Hello,

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 week 5 days ago #9

  • Paul's Avatar
  • Paul
  • Posts: 2
I have the same issue. First time on the page, some thumbnails are missing. If I refresh they're almost all there, third time around everthing is OK. If I regenerate thumbnails to downgrade quality (to see if it helps) the same problem repeats itself. I tried to turn off Lazy Mode and Refresh page: same issue...

Any update on this?
Thanks

1 week 5 days ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 26073
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com
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