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Licence asked after joomla 4 migration

1 year 1 month ago #1

  • Laurent's Avatar
  • Laurent
  • Posts: 168
Hi,

I wish you the best for all your team for this new year.

I have updated many websites to Joomla 4 and I got this message.

See here : www.screenpresso.com/fr/cloud/jwcMc/

Even If I save the licence, then If if logout and then login to the website, the message appears again.

Why?

Thanks
L.

1 year 1 month ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us!

Maybe it has something to do with browser extensions,
try activating the license using another browser or incognito mode

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 1 month ago #3

  • Laurent's Avatar
  • Laurent
  • Posts: 168
problem seems to be the same.

1 year 1 month ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 1 month ago #5

  • Laurent's Avatar
  • Laurent
  • Posts: 168
ok done

1 year 1 month ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
We activated your license and didn't see the problem
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 1 month ago #7

  • Laurent's Avatar
  • Laurent
  • Posts: 168
Yes I did the same, but after few days, the message comes again.

1 year 1 month ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Let us know when it happens

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 1 month ago #9

  • Laurent's Avatar
  • Laurent
  • Posts: 168
ok no problem.

1 year 1 month ago #10

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Please feel free to ask any questions.
Have a nice day!

Best Regards,
Vyacheslav, Balbooa Support Team

1 year 1 month ago #11

  • Laurent's Avatar
  • Laurent
  • Posts: 168
hi,

problem came back this morning.
even if you have added the licence yesterday, today the system ask again the licence.
why?

1 year 1 month ago #12

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi Laurent,

Could I ask you to activate Gallery on some of your other sites? We need to understand, whether the issue is related to the specific site or not.

Regards,
Artem, Balbooa.com

1 year 1 month ago #13

  • Laurent's Avatar
  • Laurent
  • Posts: 168
I already did it.
the problem is the same.
I update the licence, works fine.
but the day after or X days after, the component ask me to enter the licence again.
I did it on 5 websites.

1 year 1 month ago #14

  • Artem's Avatar
  • Artem
  • Posts: 11342
Are all sites on the same hosting?
Could you please activate the license from the browser in incognito mode, and next time also visit a site from the browser in incognito mode? or install some new browser just for activation and visiting the site.

Unfortunately, it's absolutely unique issue for all time of Balbooa Gallery. Have no ready-made solutions for this

Artem,
Balbooa.com

1 year 1 month ago #15

  • Laurent's Avatar
  • Laurent
  • Posts: 168
OK I have updated licence from incognito mode.
I will wait 24 hours and check this.
I come back to you.

1 year 1 month ago #16

  • Artem's Avatar
  • Artem
  • Posts: 11342
Okay,

will wait for news :)

Regards,
Artem, Balbooa.com

1 year 1 month ago #17

  • Laurent's Avatar
  • Laurent
  • Posts: 168
I have tested this morning from incognito mode and the component ask me again to enter licence.

1 year 1 month ago #18

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Do you have any test website where we can check this question? please send us access details using our contact form: support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

1 year 1 month ago #19

  • Laurent's Avatar
  • Laurent
  • Posts: 168
I only have a production website but you can have a look.
I have sent the credentials through your contact form.

1 year 3 weeks ago #20

  • Laurent's Avatar
  • Laurent
  • Posts: 168
problem managed by mail with your support.

1 year 3 weeks ago #21

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi,

Let us know if you'll need more assistance :)

For the community: The issue was related to 3rd party extensions, by disabling and enabling all installed 3rd party extensions in "Extensions manager", the issue was fixed.

Regards,
Artem, Balbooa.com
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