Licence asked after joomla 4 migration

Hi,

I wish you the best for all your team for this new year.

I have updated many websites to Joomla 4 and I got this message.

See here : www.screenpresso.com/fr/cloud/jwcMc/

Even If I save the licence, then If if logout and then login to the website, the message appears again.

Why?

Thanks
L.

Hello,
Thank you for contacting us!

Maybe it has something to do with browser extensions,
try activating the license using another browser or incognito mode

Best Regards,
Vyacheslav, Balbooa Support Team

problem seems to be the same.

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

ok done

We activated your license and didn't see the problem
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

Yes I did the same, but after few days, the message comes again.

Let us know when it happens

Best Regards,
Vyacheslav, Balbooa Support Team

ok no problem.

Please feel free to ask any questions.
Have a nice day!

Best Regards,
Vyacheslav, Balbooa Support Team

hi,

problem came back this morning.
even if you have added the licence yesterday, today the system ask again the licence.
why?

Hi Laurent,

Could I ask you to activate Gallery on some of your other sites? We need to understand, whether the issue is related to the specific site or not.

Regards,
Artem, Balbooa.com

I already did it.
the problem is the same.
I update the licence, works fine.
but the day after or X days after, the component ask me to enter the licence again.
I did it on 5 websites.

Are all sites on the same hosting?
Could you please activate the license from the browser in incognito mode, and next time also visit a site from the browser in incognito mode? or install some new browser just for activation and visiting the site.

Unfortunately, it's absolutely unique issue for all time of Balbooa Gallery. Have no ready-made solutions for this

Artem,
Balbooa.com

OK I have updated licence from incognito mode.
I will wait 24 hours and check this.
I come back to you.

Okay,

will wait for news

Regards,
Artem, Balbooa.com

I have tested this morning from incognito mode and the component ask me again to enter licence.

Hello,

Do you have any test website where we can check this question? please send us access details using our contact form: support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

I only have a production website but you can have a look.
I have sent the credentials through your contact form.

problem managed by mail with your support.

Hi,

Let us know if you'll need more assistance

For the community: The issue was related to 3rd party extensions, by disabling and enabling all installed 3rd party extensions in "Extensions manager", the issue was fixed.

Regards,
Artem, Balbooa.com