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Number of items in the gallery

1 month 2 weeks ago #1

  • Adriano's Avatar
  • Adriano
  • Posts: 25
Hello
Is there a limit on the number of images to add to the gallery? The items I add in my gallery are not uploading to my website. :(

1 month 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25504
Hello,
Thank you for contacting us

There are no limit on the number of images
Do you see errors in the console (F12)

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #3

  • Adriano's Avatar
  • Adriano
  • Posts: 25
Hello !!

I searched and didn't find any errors. There is an update pending, could that be why? I'm afraid to update and cause some problem in my gallery.

1 month 1 week ago #4

  • Artem's Avatar
  • Artem
  • Posts: 10553
Hello Adriano,

Send us a link to Gallery and access to the admin panel, use our contact form:
support.balbooa.com/contact-us

We'll check an provide you assistance :)

Regards,
Artem, Balbooa.com

1 month 1 week ago #5

  • Adriano's Avatar
  • Adriano
  • Posts: 25
Hello Artem

Follow the gallery link on my website: colomarti.com.br/produtos

I'm from Brazil, the whole site is in Portuguese (Brazil)

1 month 1 week ago #6

  • Adriano's Avatar
  • Adriano
  • Posts: 25
I still can't get the images to upload to the site. I can add to the panel normally, but they do not appear on the site. Strange that it was adding normally, it stopped out of nowhere

1 month 1 week ago #7

  • Artem's Avatar
  • Artem
  • Posts: 10553
We can't check an issue, since you didn't provide us access to the Joomla admin, only link to site.
We need access to this area: colomarti.com.br/administrator/

Use our contact form to send access data:
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

1 month 1 week ago #8

  • Adriano's Avatar
  • Adriano
  • Posts: 25
I just sent the requested data.

1 month 1 week ago #9

  • Artem's Avatar
  • Artem
  • Posts: 10553
Hello,

I have created a copy of your Gallery "Produtos Copy Test" with a category "New category" and have tested image uploading from the desktop and from the media manager, and everything works fine. You can check in your admin panel





Please specify, what exactly we need to check. To what category you are trying to upload pictures? From desktop or media manager? Send us a link to the picture which you trying to upload

Regards,
Artem, Balbooa.com

1 month 1 week ago #10

  • Adriano's Avatar
  • Adriano
  • Posts: 25
I actually need to add in all my categories. I'm sending the images straight from my computer (as I've always done) But I tried to add images uploaded to my media admin panel and it didn't work either.

There in the panel, the images that I add appear normally. The question is to appear on my website, as always the ones I added are there.

The strangest thing is that when I create a new category and add an image to it, it appears normally on the site. Only the images that I add in the existing categories do not appear on the site.

Attached to the image an example. The product that is circled in red, I just added it, however, it does not appear on my website
Attachments:

1 month 1 week ago #11

  • Adriano's Avatar
  • Adriano
  • Posts: 25
It appears to be working properly again.

Thank you for your attention and help!!

1 month 1 week ago #12

  • Artem's Avatar
  • Artem
  • Posts: 10553
Hello,

We have the disabled page refresh and lazy load. and Gallery started working as it should. I think, it's a conflict with a 3rd party extension, but I can't detect it since you have a lot of installed 3rd party extensions.

If you remember what extensions were installed after Gallery, you can try disabling them and enabling page refers and lazy load in the Gallery

Regards,
Artem, Balbooa.com
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