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problem with jpg images

1 month 2 weeks ago #1

  • David Miguens Lado's Avatar
  • David Miguens Lado
  • Posts: 3
in the gallery I cannot display images in jpg format, it only displays images in png format

Thank you

1 month 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25504
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 month 2 weeks ago #3

  • David Miguens Lado's Avatar
  • David Miguens Lado
  • Posts: 3
Sorry, I'm testing my web on localhost

1 month 2 weeks ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25504
Without seeing the problem, it is very difficult to "guess" what the cause is.
Do you see any errors in the console (f12)?

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 2 weeks ago #5

  • David Miguens Lado's Avatar
  • David Miguens Lado
  • Posts: 3
yes, This is the message that appears on the server:

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

when I try to load the images in the backend, if they are jpg it does not load the thumbnails

1 month 2 weeks ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25504
The problem is not related to the component

There can be many options for errors:

No GD jpg library (contact hosting support),
You need to check the systems info zhomly.

Bad pictures, you need to re-save in a photo editor (photoshop example)

Too big pictures and not enough resources to create

Best Regards,
Vyacheslav, Balbooa Support Team
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