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Youtube videos are not added correctly to a gallery

1 month 2 weeks ago #1

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Hi, when adding a youtube video to a gallery the component hangs in creating a thumbnail and no video is displayed in the gallery. Do I have to set anything to get this working?
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1 month 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
Hello,
Thank you for contacting us

It looks like this video is missing a picture on youtube.

Regards,
Vyacheslav, Balbooa.com

1 month 2 weeks ago #3

  • Oliver's Avatar
  • Oliver
  • Posts: 113
I created/selected a thumbnail on youtube, but where can I set a picture for the video on Youtube?
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1 month 2 weeks ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

1 month 2 weeks ago #5

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Thank you. Website access is just sent to you.
The problem occurs in the category "Gospel goes around the world" in the gallery...

1 month 2 weeks ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
Hello,
Thank you for contacting us!

We have fixed an issue!
This fix will be added in the next update

Cause of the problem:
the picture is taken by the cURL and it returns the following error
"SSL certificate problem: unable to get local issuer certificate"

Vimeo is not available for you, only if the ssl is configured,
and YouTube will work

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 1 week ago #7

  • Oliver's Avatar
  • Oliver
  • Posts: 113
I transferred the website form "developer-state" into "release" - now it's running with ssl. But: I still cant add youtube or vimeo videos to a gallery... Or do I have to wait for the bugfix? When will this be ready?

1 month 1 week ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 month 1 week ago #9

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Thank you. I just sent you the login details. You can see an example in the category "test" in Joomla Gallery.

1 month 1 week ago #10

  • Artem's Avatar
  • Artem
  • Posts: 10367
Oliver,

Let me explain. Try to add Vimeo or YouTube to the gallery on your localhost website. You will find, that videos are adding without any issues.

Why is it not working on your live site?
Your SSL certificate doesn't allow it. We get the error:
SSL certificate problem: unable to get local issuer certificate


What we have changed on your site?
Technically, we didn't fix the bug, since the issue is related to your SSL certificate, but we find a way how to make it work for YouTube even with the SSL certificate issue. The same trick for Vimeo is not possible.

Finally
1. You can use only YouTube videos
2. If you want to use Vimeo videos, you need to fix: SSL certificate problem: unable to get local issuer certificate

More you can find here:
cheapsslsecurity.com/blog/ssl-certificat...-issuer-certificate/

I recommend you contact your hosting support with a request to fix "SSL certificate problem: unable to get local issuer certificate"

I hope I was clear :)

Many thanks,
Artem, Balbooa.com

1 month 1 week ago #11

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Thank you very much for your detailed explanation. I will check that in depth. Thank you again !! Best regards, Oliver

1 month 1 week ago #12

  • Artem's Avatar
  • Artem
  • Posts: 10367
You're welcome and have a nice day :)

Regards,
Artem, Balbooa.com

1 month 1 week ago #13

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Sorry to bring this up again: Adding Youtube Videos works very well now.
But some Video ids do not work - for example

Kg6k62wMt38

or

4aTjjoY6SBg

How come?

1 month 1 week ago #14

  • Artem's Avatar
  • Artem
  • Posts: 10367
Oliver,

Clear your browser cache and try to add one more time. Let us know results

Regards,
Artem, Balbooa.com

1 month 1 week ago #15

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Oh dear, I am such an idiot sometimes.

Sorry, I always use "clear cache" into joomla - but that is not the same as "clear browser cache".

Again, sorry. And thank you very much for your patience!! Now adding new youtube-videos to the gallery works very very good :-)))

1 month 1 week ago #16

  • Artem's Avatar
  • Artem
  • Posts: 10367
No, it was not a problem with a cache, today in the morning we did changes in your Gallery - that's why it's started working.

The issue was that Gallery didn't support thumbnails that were automatically generated by YouTube in small resolutions.

Regards,
Artem, Balbooa.com

3 weeks 2 days ago #17

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Hi, sorry to bring this up again. Eveything is working now with youtube videos in the gallery. That's great!
I bought and installed a new ssl-certificate to fix the problem with vimeo-videos on my server. And I bought it on cheapsslsecurity.com - thank you for the recommendation :-) Now it takes only one second to add a vimeo id to a gallery but only a gray thumbnail is created. Could you please check, if this is because there are still ssl-issues with my site or if this is a different problem? Thank you :-))

3 weeks 2 days ago #18

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
Hello,
Thank you for contacting us

Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

3 weeks 2 days ago #19

  • Oliver's Avatar
  • Oliver
  • Posts: 113

3 weeks 2 days ago #20

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 24808
There seems to be a problem with your video as it won't open

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #21

  • Oliver's Avatar
  • Oliver
  • Posts: 113
Yes, but it is existing here vimeo.com/761307344?activityReferer=1
and I am using it on the page www.ollymotions.de/freie-trauungen-hochzeiten-dj down below as background.
The problem is: it can't be added to the gallery TEST... I already sent you the login information...
Thank you

3 weeks 2 days ago #22

  • Oliver's Avatar
  • Oliver
  • Posts: 113
I made a video - maybe that's easier: ollymotions.de/images/balbooa.mp4

3 weeks 2 days ago #23

  • Oliver's Avatar
  • Oliver
  • Posts: 113
It seems the video can be displayed - but there is no thumbnail generated...

3 weeks 1 day ago #24

  • Artem's Avatar
  • Artem
  • Posts: 10367
The question was fixed within the email with this solution:

stackoverflow.com/questions/24611640/cur...te/31830614#31830614

Regards,
Artem, Balbooa.com
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