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Gallery Pro Can't Upload Photos

4 weeks 2 days ago #1

  • Nancy's Avatar
  • Nancy
  • Posts: 3
Hello... I just purchased the Gallery Pro. I can't upload photos. When I click on the red camera icon, the choices all pop up but disappear instantly! I had to hold down the mouse on my laptop keyboard at the same time just to get the screen shot, but no way to click on the folder or any of the other 2 icons. The split second I let up on the mouse they disappear again. What am I doing wrong? Is there a trick to this? I have been trying for over an hour now to upload a single photo. Or is this some kind of a bug. I am using Joomla 4.1.5 installed and what I am guessing is the latest version of Gallery Pro since I just purchased today. Please any help will be appreciated.

Update: After fiddling around for several hours, I was able to upload photos only using a touch screen. That is very inconvenient since all of my files are on my laptop. Is there a way to fix this?

4 weeks 12 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23986
Hello,
Thank you for contacting us

Most likely this problem is related to browser extensions,
try disabling them or check in another browser

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 1 day ago #3

  • Gill's Avatar
  • Gill
  • Posts: 2
I am having the same problem on my apple desktop. I've tried different browser with no difference

1 week 12 hours ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23986
No need to duplicate the question, we answered you in this topic
support.balbooa.com/forum/joomla-gallery...gallery-images#77410

Best Regards,
Vyacheslav, Balbooa Support Team
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