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1 week 2 days ago #1

  • Triantafillos's Avatar
  • Triantafillos
  • Posts: 11
Hello,

We bought today Balbooa Joomla Gallery Unlimited Sites License and install it to Joomla 4.
Our problem is that the thumbnails are not showing, as you will see below:
bodylicious.tanidisit.website/lookbook

Could you help us?
Thanks

1 week 2 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23440
Hello,
Thank you for contacting us!

We see these errors you are using incorrect images


Best Regards,
Vyacheslav, Balbooa Support Team

1 week 2 days ago #3

  • Triantafillos's Avatar
  • Triantafillos
  • Posts: 11
All images are .jpg. I send you an image for example.
Attachments:

1 week 2 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23440
Try to convert them through any converter

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 2 days ago #5

  • Triantafillos's Avatar
  • Triantafillos
  • Posts: 11
You are right. The converter that changed them from webp to jpg created the problem. I open one with Photoshop and save it again to jpg. Now works fine.

Thanks.

1 week 2 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23440
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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