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Files converted to webp

1 month 2 weeks ago #1

  • Doug's Avatar
  • Doug
  • Posts: 9
How do I get my jpeg (jpg) files to STAY jpeg files when I upload them? They are being converted to webp. The problem is that not all tablets can read webp files.
Certainly there must be a way to keep the original file format when uploading.
Currently, all that shows up on an older ipad is empty frames instead of photos.

1 month 2 weeks ago #2

  • Artem's Avatar
  • Artem
  • Posts: 9909
Hi there!

You need to visit Gallery options and disable the feature "Compress images on upload", please check the attached screen:




Many thanks,
Artem, Balbooa.com
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