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YT Shortcodes conflict with Balbooa Gallery

2 weeks 6 days ago #1

  • Anton's Avatar
  • Anton
  • Posts: 6
Hello there, im stuck with strange conflict with plugin which my template is use YT Shortcodes. When it's on, i cant see the gallery on front end. Can you help to fix that?
Page where gallery is already set: decosun.ua/kataloh-materialiv/aliuminiie...alni-zhaliuzi/lameli (page can be not open cause of ip strict ruels)

The gallery is not showing, but if i turn off the YT Shortcodes it is back to normal. Please help to fix that.
Google chrome console not showing any errors.

2 weeks 6 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23122
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 weeks 6 days ago #3

  • Anton's Avatar
  • Anton
  • Posts: 6
Ok i already send the acces's to you.
Also please tell me which ip adress you use? I need to add your ip-adress to hosting dashboard to allow you acces to the site, cause its strict acces right now.

2 weeks 6 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23122
We have responded to your email

2 weeks 5 days ago #5

  • Anton's Avatar
  • Anton
  • Posts: 6
Maybe is there any way to change the shortcode transcription? like from "[" tot "{" ??

2 weeks 5 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23122
Unfortunately there is no such possibility.

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 5 days ago #7

  • Anton's Avatar
  • Anton
  • Posts: 6
As i understand from your email, you can do a custom fix, please do it.

2 weeks 5 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 23122
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 weeks 3 days ago #9

  • Anton's Avatar
  • Anton
  • Posts: 6
I send you FTP access and Joomla admin access via our contact form.
Please do a custom fix.
The page where gallery is not showing is:
decosun.ua/kataloh-materialiv/tkanynni-rolety/tkanyny-odnotonni

The shortcode already set in article of this page. If you want to chek that it works, you can turn off YT Shortcodes plugin. But we need to use gallery and that plugin same time.

2 weeks 2 days ago #10

  • Anton's Avatar
  • Anton
  • Posts: 6
Hello, when you can do a fix? I saw an email that you say that you already do it. But gallery is still not showing on page: decosun.ua/kataloh-materialiv/aliuminiie...alni-zhaliuzi/lameli

I saw in article shortcode like [gallery ID=1] but still nothing on frontpage.

Update: since was need to be update the shortcode to [bagallery ID=1] nad it shows right now, thnx a lot!
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