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Frontend picture upload not working anymore

1 year 11 months ago #1

  • Sebastian's Avatar
  • Sebastian
  • Posts: 18
Hello.

The frontend editing of Balbooa Gallery doesnt work anymore after I launched the new website of a customer on their server. My customer (User group Publisher) still sees the red icon, can click on it, but uploading of picture results in the pop-up (UPLOADING_MEDIA) and then nothing happens (Screen freezes).



Does that sound familier? Is there maybe a quick fix to the problem. I tried disabling several plugins that might interfere (JCH optmize and so forth) but no result. Its just not working anymore.

Regards,
Sebastian

1 year 11 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 7 months ago #3

  • Sebastian's Avatar
  • Sebastian
  • Posts: 18
Hello,

I have the same problem as discussed in this threat on another site of mine. Could you indicate what I have to do in order to fix this?

www.okahandjahotel.com/en/

Regards,
Sebastian

1 year 7 months ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 1 month ago #5

  • Sebastian's Avatar
  • Sebastian
  • Posts: 18
Hi,

I have run into the same issue on yet another website. Could you quickly explain how to solve this from my side so that I do not have to contact you everytime I run into this problem? I am familiar with FTP etc, so I could surely help it, if you tell me which files I have to replace.

Regards,
Sebastian

1 year 1 month ago #6

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi there,

A few minutes ago we updated the Gallery installation package, this issue is fixed. Clear your browser cache, download Gallery from your profile and install above :)

Regards,
Artem, Balbooa.com
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