Frontend picture upload not working anymore

Hello.

The frontend editing of Balbooa Gallery doesnt work anymore after I launched the new website of a customer on their server. My customer (User group Publisher) still sees the red icon, can click on it, but uploading of picture results in the pop-up (UPLOADING_MEDIA) and then nothing happens (Screen freezes).



Does that sound familier? Is there maybe a quick fix to the problem. I tried disabling several plugins that might interfere (JCH optmize and so forth) but no result. Its just not working anymore.

Regards,
Sebastian

Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

Hello,

I have the same problem as discussed in this threat on another site of mine. Could you indicate what I have to do in order to fix this?

www.okahandjahotel.com/en/

Regards,
Sebastian

Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

Hi,

I have run into the same issue on yet another website. Could you quickly explain how to solve this from my side so that I do not have to contact you everytime I run into this problem? I am familiar with FTP etc, so I could surely help it, if you tell me which files I have to replace.

Regards,
Sebastian

Hi there,

A few minutes ago we updated the Gallery installation package, this issue is fixed. Clear your browser cache, download Gallery from your profile and install above

Regards,
Artem, Balbooa.com