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Activate License - Error -pop up closes every time I try to input username and password

11 months 1 week ago #1

  • Paul's Avatar
  • Paul
  • Posts: 5
Hi Support,

I am trying to activate the Gallery license on a fresh Joomla 3.10.6 install.. My subscription / License is active etc..

I click the About > Activate button.. the pop-up appears..

But when I try to input my username.. the window closes.. As soon as I try to input anything into the username field.. the pop up instantly closes.. and an orange box with no text appears bottom right?? I assume this is an error notification..

I have even tried pasting my details in.. the pop up window instantly closes every time.. So I cannot activate the Gallery to Pro..

Can you advise?

Kind Regards,

Paul

11 months 1 week ago #2

  • Artem's Avatar
  • Artem
  • Posts: 10533
Hi Paul,

Try to disable your Browser extensions, or also I can recommend you try to activate in the Browser Incognito mode.
Some browser extensions can make this issue, for example, "Awesome Screenshot"

Regards,
Artem, Balbooa.com

11 months 1 week ago #3

  • Paul's Avatar
  • Paul
  • Posts: 5
Hi Artem,

Many thanks for the quick reply.. That did the trick!.. I do indeed have Awesome Screenshot chrome extension installed in my browser.. my guess is this is the culprit.. I tried the Incognito method.. all sorted.. thanks again!! :)

11 months 1 week ago #4

  • Artem's Avatar
  • Artem
  • Posts: 10533
No problem :)
Let us know if you'll need more assistance!

Regards,
Artem, Balbooa.com
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