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Help with - Gallery PRO Unlimited

11 months 2 weeks ago #1

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi All

I am having a problem with uploading images from phone to the galley on a website. Has it is not mobile friendly.

Can someone please help me.

Thanks...

11 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
Hello,
Thank you for contacting us

Describe in more detail what you are doing (uploading in the admin panel or on the frontend) ?
Are you getting any errors

Best Regards,
Vyacheslav, Balbooa Support Team

11 months 1 week ago #3

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

It`s when i am uploading photos on my phone... I have been uploading on my computer and laptop fine but when i went on to my phone it did not work...

Thanks

11 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
Send us a link to page with problem.

Regards,
Vyacheslav, Balbooa.com

11 months 1 week ago #5

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

How can i send you a link to my phone...

Thanks

11 months 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
We need a link to the page with the problem,
and step-by-step instructions on how we can repeat the problem (on our phone) and send a video showing the problem

Best Regards,
Vyacheslav, Balbooa Support Team

11 months 1 week ago #7

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

please find attached some photos from my phone in part 1 and part 2

Part one is after i login...

Part Two is after i click on a section, to upload photos to...

Is there a way i can send the website address privately along with the username and password..

Thanks...



--

11 months 1 week ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
Now we understand you.
Unfortunately, the gallery does not provide work in the admin panel from the phone

Best Regards,
Vyacheslav, Balbooa Support Team

11 months 1 week ago #9

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

So how can i fix this cause its causing me lots of problems...

Thanks

11 months 1 week ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
You can enable "pc version" in your browser settings on your phone
www.windowsdigitals.com/google-desktop-version-on-mobile/

Best Regards,
Vyacheslav, Balbooa Support Team

11 months 1 week ago #11

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

That still did not work...

11 months 1 week ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
–ěn which device and in which browser the problem is visible.

Regards,
Vyacheslav, Balbooa.com

11 months 1 week ago #13

  • Dean's Avatar
  • Dean
  • Posts: 10
HI Vyacheslav

It`s on my iPhone and all browser`s also you can not upload from a phones photo gallery.

Have you not got one that will work on a phone or tablet.

Thanks

11 months 1 week ago #14

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
We do not recommend that you use your phone to administer the gallery
We tested, we don't see any problems locally

Regards,
Vyacheslav, Balbooa.com

11 months 1 week ago #15

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

but i need to upload from my phone some times, and what do you mean locally.

Thanks

11 months 1 week ago #16

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 25416
We checked on our local site with our phone
You can see it on the video
drive.google.com/file/d/1w1DptF5QrIHUG5-...CBu/view?usp=sharing

Regards,
Vyacheslav, Balbooa.com

11 months 1 week ago #17

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav

What phone have you got and what browser are you using, ans have you tried uploading photos from your photo library.

11 months 1 week ago #18

  • Artem's Avatar
  • Artem
  • Posts: 10533
Hi Dean,

1. Install Chrome browser to your Smartphone,
2. Visit the admin panel of your site
3. Enable Desktop mode in browser settings
4. Upload photos and enjoy :)


Regards,
Artem, Balbooa.com

11 months 1 week ago #19

  • Dean's Avatar
  • Dean
  • Posts: 10
Hi Vyacheslav and Artem

Thanks for all your help :)

11 months 1 week ago #20

  • Artem's Avatar
  • Artem
  • Posts: 10533
You're welcome :)

Let us know if you'll need more assistance!

Regards,
Artem, Balbooa.com
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