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Help with - Gallery PRO Unlimited

Help with - Gallery PRO Unlimited

11 months 2 weeks ago #1

Dean Posts: 10	Hi All I am having a problem with uploading images from phone to the galley on a website. Has it is not mobile friendly. Can someone please help me. Thanks...
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11 months 1 week ago #2

Vyacheslav Posts: 25416	Hello, Thank you for contacting us Describe in more detail what you are doing (uploading in the admin panel or on the frontend) ? Are you getting any errors Best Regards, Vyacheslav, Balbooa Support Team
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11 months 1 week ago #3

Dean Posts: 10	Hi Vyacheslav It`s when i am uploading photos on my phone... I have been uploading on my computer and laptop fine but when i went on to my phone it did not work... Thanks
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11 months 1 week ago #4

Vyacheslav Posts: 25416	Send us a link to page with problem. Regards, Vyacheslav, Balbooa.com
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11 months 1 week ago #5

Dean Posts: 10	Hi Vyacheslav How can i send you a link to my phone... Thanks
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11 months 1 week ago #6

Vyacheslav Posts: 25416	We need a link to the page with the problem, and step-by-step instructions on how we can repeat the problem (on our phone) and send a video showing the problem Best Regards, Vyacheslav, Balbooa Support Team
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11 months 1 week ago #7

Dean Posts: 10	Hi Vyacheslav please find attached some photos from my phone in part 1 and part 2 Part one is after i login... Part Two is after i click on a section, to upload photos to... Is there a way i can send the website address privately along with the username and password.. Thanks... --
	Last Edit: 11 months 1 week ago by Dean. The administrator has disabled public write access.

11 months 1 week ago #8

Vyacheslav Posts: 25416	Now we understand you. Unfortunately, the gallery does not provide work in the admin panel from the phone Best Regards, Vyacheslav, Balbooa Support Team
	Last Edit: 11 months 1 week ago by Vyacheslav. The administrator has disabled public write access.

11 months 1 week ago #9

Dean Posts: 10	Hi Vyacheslav So how can i fix this cause its causing me lots of problems... Thanks
	Last Edit: 11 months 1 week ago by Dean. The administrator has disabled public write access.

11 months 1 week ago #10

Vyacheslav Posts: 25416	You can enable "pc version" in your browser settings on your phone www.windowsdigitals.com/google-desktop-version-on-mobile/ Best Regards, Vyacheslav, Balbooa Support Team
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11 months 1 week ago #11

Dean Posts: 10	Hi Vyacheslav That still did not work...
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11 months 1 week ago #12

Vyacheslav Posts: 25416	Оn which device and in which browser the problem is visible. Regards, Vyacheslav, Balbooa.com
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11 months 1 week ago #13

Dean Posts: 10	HI Vyacheslav It`s on my iPhone and all browser`s also you can not upload from a phones photo gallery. Have you not got one that will work on a phone or tablet. Thanks
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11 months 1 week ago #14

Vyacheslav Posts: 25416	We do not recommend that you use your phone to administer the gallery We tested, we don't see any problems locally Regards, Vyacheslav, Balbooa.com
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11 months 1 week ago #15

Dean Posts: 10	Hi Vyacheslav but i need to upload from my phone some times, and what do you mean locally. Thanks
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11 months 1 week ago #16

Vyacheslav Posts: 25416	We checked on our local site with our phone You can see it on the video drive.google.com/file/d/1w1DptF5QrIHUG5-...CBu/view?usp=sharing Regards, Vyacheslav, Balbooa.com
	Last Edit: 11 months 1 week ago by Vyacheslav. The administrator has disabled public write access.

11 months 1 week ago #17

Dean Posts: 10	Hi Vyacheslav What phone have you got and what browser are you using, ans have you tried uploading photos from your photo library.
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11 months 1 week ago #18

Artem Posts: 10533	Hi Dean, 1. Install Chrome browser to your Smartphone, 2. Visit the admin panel of your site 3. Enable Desktop mode in browser settings 4. Upload photos and enjoy Regards, Artem, Balbooa.com
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11 months 1 week ago #19

Dean Posts: 10	Hi Vyacheslav and Artem Thanks for all your help
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11 months 1 week ago #20

Artem Posts: 10533	You're welcome Let us know if you'll need more assistance! Regards, Artem, Balbooa.com
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