Migrating site to Joomla 4

I've done a search but can't find any documentation on migrating from Joomla 3.10.x to 4 and what to do with the gallery plugin.

Please advise

Hello,
Thank you for contacting us

You need to update the gallery to the latest version in order for it to support joomla 4
www.balbooa.com/blog/gallery/balbooa-gal...ible-with-joomla-4-0

How to update to Joomla 4
www.balbooa.com/blog/tips-and-tricks/how-to-update-to-joomla-4

Regards,
Vyacheslav, Balbooa.com

Great - shame it wasn't easy to find that page for myself.

Can you please explain the 'Expriation time' on the downloads page. Is it how long is left on the licence? I assumed it was how many days since the licence lapsed and just purchased a new licence when I may have already had one? The 'Expiration time' has now gone over 600 days...

Hello,

With this question, please contact us via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

I'm having some errors when updating sites that have the gallery plugin top Joomla4. Is the latest gallery plugin download good to go? I had to restore two sites back to old and now I'm nervous to try again. When was the last update to the gallery plugin?

Hello,

As we wrote earlier, the gallery supports Joomla 4
and wrote you instructions on how to update Joomla

What errors do you get when trying to update ?

Best Regards,
Vyacheslav, Balbooa Support Team

The 'contact us' form won't accept my email address which is ends .digital even though my main account here does.

I emailed Sales about this on the 14th of January and to be honest it's extremely disappointing that someone hasn't picked this up and dealt with it already.

If I don't receive a refund in the next couple of days I will instruct my bank to cancel the payment and take my business elsewhere.

This is very poor user experience

Hello James,

First of all sorry for the inconvenience!

Regarding your subscriptions. As I can see on my side, you have renewed subscription instead of purchasing a new one, that's why you have over 600 days on your original subscription

I was forced to delete your subscription and create 2 new subscriptions. Please login to your profile and let us know if everything is ok

Waiting for your reply!

Regards,
Artem, Balbooa.com

Hi Artem,

This is not what I've asked for. I do not want two subscriptions.

Your confusing UI gave me the impression that my subscription had expired so I clicked the renew button when I didn't in fact need to.

Please cancel the un-necessary secondary subscription and refund me as I first asked your sales team to 11days ago...

Also, you really should update your platforms to accept the same TLDs for customer continuity and to make it easy to access support/accounts etc.

We have absolutely clear UI, whats can be confused here?



Refund will be provided for your second purchase during the day

Regards,
Artem, Balbooa.com

Look, I'm not going to get into an argument with you about user patterns...

Everyone else uses an expiration date. No ambiquity.

Are you going to listen to me and issue a refund or not?

Yes, I hear you
In a previous email I wrote, that refund will be provided during the day, and as I can see that refund has already done.

Regards,
Artem, Balbooa.com

I have not seen any such email - and I have checked spam/junk folders

Sorry my bad, I meant the "post" on this topic, not the message.
Did you receive a refund? We already have done it