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All photos disappeared after updating the gallery

1 month 3 days ago #1

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Good afternoon!
After I updated the gallery, I lost all the photos ((And they can't be restored even by rolling back the site ((They completely disappeared. I resigned myself and wanted to do it again, but the gallery freezes right after you add a name for a new gallery. The screen stops responding to absolutely everything.Please help me!
p.s. I found the photos, it's already pleasing!But the gallery doesn't work(


1 month 2 days ago #2

  • Artem's Avatar
  • Artem
  • Posts: 9399
Hi Anna!

Thank you for contactign us!

Send us please Joomla admin and FTP access to check an issue. Please use our contact form to send access info: support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

1 month 1 day ago #3

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Good day!
Many thanks!
Sent data.

1 month 1 day ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,
Thank you for contacting us

Access from the admin panel does not work, check if they are correct

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #5

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Good day! Sorry for the delay! ((I sent the data again.
Another question - is it possible to change the domain for this license?

3 weeks 2 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Hello,

Thank you for contacting us!

As we can see your gallery is working (we created a test gallery).
As for the activation / deactivation of the license, you can find a detailed description in our documentation
www.balbooa.com/joomla-gallery-documentation/license

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #7

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Thank you for your quick response!
Yes, I see the created gallery, but I can't create it myself ((The photo does not allow uploading. Where can I attach a screencast with a record of the problem?

3 weeks 2 days ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
The problem is most likely related to browser extensions or cache.
You need to clear your cache and disable browser extensions.
Or check in another browser

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #9

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Unfortunately, it does not depend on the browser, and I did not add any settings.
This is all after the photo gallery disappeared. I click on the camera image to add or select photos, and while holding the left mouse button there is a choice, but when I release it to choose from the offered options, the pictures disappear back. It would be easier to explain if there is an option to attach a video

3 weeks 2 days ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Most likely the problem with third-party browser extensions ( Awesome Screenshot & Screen Recorder, Grammarly , Joomla plugin System - Official Facebook Pixel ....) disable them

Regards,
Vyacheslav, Balbooa.com

3 weeks 2 days ago #11

  • ANNA's Avatar
  • ANNA
  • Posts: 17

3 weeks 2 days ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
We have checked again and the problem is not visible.
nimb.ws/0nKT7O

Perhaps some software (antivirus) is blocking

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #13

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Many thanks ! I will sort this out.

3 weeks 2 days ago #14

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #15

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Forgive me, I will ask you once again, since I cleaned out everything that is possible from browsers and a computer, but there is no sense ((Is it possible that something affects only one button, but the second does not? Since the second works.

3 weeks 2 days ago #16

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Unfortunately, without seeing the problem, we cannot find out the cause.
Try to check in browser and incognito mode

Best Regards,
Vyacheslav, Balbooa Support Team

3 weeks 2 days ago #17

  • ANNA's Avatar
  • ANNA
  • Posts: 17
Yes, I understand. Thank you, Vyacheslav!

3 weeks 2 days ago #18

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 20435
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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