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Problem uploading images after update

1 week 2 days ago #1

  • Anne Cotgreave's Avatar
  • Anne Cotgreave
  • Posts: 5
I have updated the gallery to the latest version, and can no longer upload photos - the icons for uploading just flicker and can't be clicked on.
Could you help please?
Thank you,
Anne

1 week 2 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 week 1 day ago #3

  • Robert's Avatar
  • Robert
  • Posts: 589
I have told you about this a while back and it still does not work on my systems, no matter which browser!!

The three icons come up, but close right up again. At first I could use the control key to keep the icons up, that does not work anymore!! I have to click all over the place to eventually get the import window to open. Not much fun to work that way. :(

Is this maybe a MAC phenomenon? Same thing on both my machines!!

1 week 1 day ago #4

  • Robert's Avatar
  • Robert
  • Posts: 589
I have a WINDOWS partition on my MAC and just tried it under WINDOWS. Same effect.

As soon as the three buttons come up, they close down again!! :unsure:

1 week 1 day ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
Hello,

Thank you for contacting us!

You can see in the video that everything is working well.
Disable all browser extensions.
Possibly some software (antivirus) is causing the problem

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 1 day ago #6

  • Robert's Avatar
  • Robert
  • Posts: 589
Hi Vyacheslav,

sorry for wasting our time! It was an automatic add-blocker, that I only found after a lot of searching in SAFARI.
Working now.

1 week 1 day ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
Great that you found the solution yourself
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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