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Thumbnails in administration are not loaded

2 weeks 1 day ago #1

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
If I open gallery created before update i don't see thumbnails in administration. :(
Newly created galleries has thumbnails ok.
Previous version 2.2.3.
Current version 2.3.3.

2 weeks 22 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 weeks 21 hours ago #3

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
Thank you, info sent.

2 weeks 21 hours ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 weeks 21 hours ago #5

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
I send it already, via a ticket right now.

2 weeks 21 hours ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
We didn't get access, only links

Regards,
Vyacheslav, Balbooa.com

2 weeks 21 hours ago #7

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
My previous post was somehow cutted by your form and was not complete. Sent again.

2 weeks 20 hours ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
You have not sent access from the extra popup


Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 20 hours ago #9

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
I don't have there such popup. I don't know what it is, I try to ask and let you know.

2 weeks 20 hours ago #10

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
updated

2 weeks 19 hours ago #11

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
We have fixed an issue!
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

2 weeks 19 hours ago #12

  • Bobanek's Avatar
  • Bobanek
  • Posts: 7
Thank you. May I know what did you change? Will be the fix included in next version?

2 weeks 19 hours ago #13

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 18982
We made changes in the update,
we have already updated you to the new version

Regards,
Vyacheslav, Balbooa.com
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