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Component gallery "Internal Server Error"

7 years 4 months ago #1

  • Robert's Avatar
  • Robert
  • Posts: 702
Since the last update I have MAJOR problems loading the gallery component...
Even cleaning out the cache (JOOMLA & browser) only helps sometimes. When tryĆ­ng to open the gallery component, I keep getting "Internal Server Error". Only since the last update!

7 years 4 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
In the admin panel?
Enable Development Error report in Joomla Global Configurations and visit Gallery Page, there you will see some error, send it to us

Regards,

7 years 4 months ago #3

  • Robert's Avatar
  • Robert
  • Posts: 702
Yes, the admin panel...

It just times out, no errors reported.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache Server at main11er.de Port 80

7 years 4 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Contact your hosting support with this issue, or you can check your error log file, there should be some info about problem

Regards,

7 years 4 months ago #5

  • Robert's Avatar
  • Robert
  • Posts: 702
It's not my host, I am pretty sure. It started the FIRST time after I installed the update.

Cleaning JOOMLA and browser cache fixes it most of the time. At some point the gallery component just does not load any more. Sometimes it also just gets "stuck" and I have to close the admin panel and log back in.

7 years 4 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 11342
Here is can be 2 ways:

1. You can provide us Joomla Super Admin access and we can check what's going there
2. We can send you previous version of the Gallery component

In both ways you need to contact us through our contact form: support.balbooa.com/contact-us

Regards,

7 years 4 months ago #7

  • adrian's Avatar
  • adrian
Hi.
I do have the same problem described here.
Any browser hags at modyfying new created gallery at: Gallery Manager: Edit Gallery.

Did you find solution yet?
Ver: pkg_BaGallery_2.0.5 [just bought ;( ]
regards Adrian Kuczurak
Attachments:

7 years 4 months ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi Adrian,

Send us please Joomla admin and FTP access to explore and fix issue

Regards,

7 years 4 months ago #9

  • Robert's Avatar
  • Robert
  • Posts: 702
Hi Artem,

thank you, it is back up to speed now.

I am thinking of buying GRIDBOX and the way your support works, I'm almost there... :evil:

7 years 4 months ago #10

  • Robert's Avatar
  • Robert
  • Posts: 702
Bought GRIDBOX, lots of questions probably will come your way.

Just so you know: The purchase is a direct result of your stellar support here!

7 years 4 months ago #11

  • Artem's Avatar
  • Artem
  • Posts: 11342
Thank you! We are very pleased B)
Please check your Gallery, now should works without any problems

Regards,

7 years 4 months ago #12

  • adrian's Avatar
  • adrian
It seems that I've found problem with Your not responding component.
My UMT verifies that gallery generates "Buffer Overflow in HTML attribute" which it should and it do block.
It is unnormal activity. Take a look here. : securitykb.stormshield.eu/us/35235bb999ab940b.html
When I temporary disable Buffer Overflow security, Gallery works fine just like in any other poorly secured network.
Could You please include solution for that in next build?
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