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Neverendig icons building process

7 years 3 months ago #1

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
I have build an album with 20 galleries, but when I publish 13 of them the site strts the icon building process that after hours is still ongoing.
I navigate the galleries but every 30 seconds the page refreshes and to previus page.
Seems like the http protocol misses some ack.
Is the gallery too big?
Please have a look here
www.francofratini.it/index.php/it/gallerie/viaggi

7 years 3 months ago #2

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
Now even with one gallery I have the same problem and after creating a separate gallery Also icons are not found.
What's happening? :(

7 years 3 months ago #3

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello,

Your Gallery looks fine. Try just to clear your browser cache.

Regards,

7 years 3 months ago #4

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
Thanks for your quick replay.
It looks fine due to the fact that I enabled the "Refresh page" option, and this fixes the issue of the discussion. I'y suggested, but with a high number of pictures it is mandatory ;)
On the other hand I have two thing to flag:
1) several times single pictures do not open, to fix I have to remove them from the gallery and to insert them again. Try this picture www.francofratini.it/index.php/it/galler...aggi?uzbekistan?2404
I checked DB with phpMyAdmin inteface and it seems to be ok.
2) when I insert pictures from folder (not uploading them from my PC) 8 times out of 10 the folder doesn't open, it is necessary to clik a lot of times and this is quite annoying.
Is there a reason for both issues?
Thanks and regards
Franco.

7 years 3 months ago #5

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi,

1. For the first issue we need FTP and Joomla admin access. Use our contact form: support.balbooa.com/contact-us

2. What browser do you using? Do you have the same problem on our demo, here is the link:
www.balbooa.com/demo-admin/administrator...option=com_bagallery

Regards,

7 years 3 months ago #6

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
Hi,
the second issue is present also on your demo, it seems to happen with chrome and not with IE.
For the first issue do you need username and password of Joomla admin and FTP?

7 years 3 months ago #7

  • Artem's Avatar
  • Artem
  • Posts: 11342
Problem №1 Even don't know how to repeat :( we are too using Chrome.
Problem №2 Yes, we need Joomla admin and FTP, username and password

Regards,

7 years 3 months ago #8

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
Ok, I'll send usr and pwd, but I have thee stored on my home PC, I'll send them asap.
thanks and regard,
Franco

7 years 3 months ago #9

  • Franco Fratini's Avatar
  • Franco Fratini
  • Posts: 9
Hi,
I made some test and problematica galleries work after erasing pictures and including them again into the gallery.
It may be that those pictures were removed from the repository and FTPed again, without rebuilding the gallery.
In case I see again the same issue with clean gallery I'll provide you with requested data.
I think that as of today we can consider closed this issue.
Thanks and regards
Franco.

7 years 3 months ago #10

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi,

Okay, let me know if you will need any help in the future :)

Regards,
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