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Stripe canceled payment

2 weeks 15 hours ago #1

  • Remco's Avatar
  • Remco
  • Posts: 10
I have Stripe configured as payment provider on my form. But when I submit the form and cancel the payment via stripe, I do get the succes-page and the e-mail with form details. The form should only be a succes when the payment is successful? So now everyone can fill in the form, choose a service and not pay for it. My client has to check every order manually if payment is succeeded. How to fix?
Regards, Remco

1 week 4 days ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11200
Thank you for contacting us

Unfortunately, this is not possible, the form sends data and is not able to verify the success of the payment. You can configure payment confirmation in your payment system (if possible)

Best Regards,
Vyacheslav, Balbooa Support Team
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