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Forms not saving or sending comlete form information

2 weeks 19 hours ago #1

  • Bob's Avatar
  • Bob
  • Posts: 11
Hi there,

We have an issue where some of our customers are filling out one of the forms on our website, but the last few fields aren't being saved in the website database or being sent in an email.

It sounds similar to this issue:

The fields 'Wording for Advertisement' and below are being lost completely, we've had a few angry customers as we had to call them asking what they submitted.

I've tried submitting the form, and it works fine every time for me. I also had to remove the date field as customers using the Samsung mobile browser can't select a date.

Thanks for your help.

2 weeks 18 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11200
Thank you for contacting us

If this problem really exists, we need to see it to fix it.
Describe in detail what we need to do to make the problem appear.

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