Balbooa Help Center: Troubleshooting: The form doesn't send emails (1/1)

3 years 2 months ago #1

Artem Posts: 11020	1. Be sure that the email system in your Joomla is configured Joomla admin➝ Global Configurations ➝ Send Test Email 2. Be sure that your Form include input with field type Email 3. Check your Spam Folder
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3 years 2 months ago #2

Stuart
Posts: 114

Hi Artem,

We checked this suggestion as I found it in another post. Because we already have the earlier version 1.7.5 working, we know the system emails work and interact with the form as intended.

Is there anything else that could be preventing the 'submit' not working in version 2.0.2?

Could there be a conflict with the recaptcha? or

We have admin tools and .htaccess marker. Does the form need access to any particular files I may need to add exceptions for?

Appreciate any more suggestions.

Thanks
Britt

3 years 2 months ago #3

Vyacheslav Posts: 27059	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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3 years 1 month ago #4

GD Posts: 2	Sorry please ignore request, i used smtp and it works, My fault apologies for request.. Stay safe.
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3 years 1 month ago #5

Vyacheslav Posts: 27059	Excellent that you yourself have found a solution Let us know if you need more assistance! Best Regards, Vyacheslav, Balbooa Support Team
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1 year 9 months ago #6

Erick Posts: 1	Hi, I have tried all of these and it still wont send email. I need help.
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1 year 9 months ago #7

Vyacheslav Posts: 27059	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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7 months 3 weeks ago #8

G. Posts: 497	I have tried all three suggestions but the emails are not sent to neither the admin nor the customer.
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7 months 3 weeks ago #9

Artem Posts: 11020	Try to set @gmail.com for admin and check email sending. If it doesn't help send us Joomla admin access using our contact form: support.balbooa.com/contact-us Regards, Artem, Balbooa.com
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7 months 2 weeks ago #10

Mark Posts: 59	Artem desperately need help with site, cannot get form to send to client email, tried EVERYTHING! Have sent support email, thank you, hope you're safe and well.
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7 months 2 weeks ago #11

Artem Posts: 11020	No problem, will be happy to help, but we didn't receive any website details on email yet Regards, Artem, Balbooa.com
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7 months 2 weeks ago #12

Mark Posts: 59	I used the Balbooa contact form before I posted in here and it said it was successful?
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7 months 2 weeks ago #13

Mark Posts: 59	Still not working?
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2 months 4 weeks ago #14

George Sickler Posts: 5	Is there a solution for this yet? My form was working but now it does not send. PHPmail works fine and I get that email.
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2 months 3 weeks ago #15

Vyacheslav Posts: 27059	Hello, Thank you for contacting us Send us a link to page with problem. Regards, Vyacheslav, Balbooa.com
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2 months 3 weeks ago #16

George Sickler Posts: 5	The form is here - www.armstrongaircolorado.com/index.php/pages
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2 months 3 weeks ago #17

Vyacheslav Posts: 27059	Hello, Thank you for contacting us You need to use the field type "Email" Best Regards, Vyacheslav, Balbooa Support Team
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2 months 2 weeks ago #18

George Sickler Posts: 5	I have this working now, but it 100% will not deliver to gmail directly. Not sure what it means, but that is what I discovered, it does not go to spam, it does not get delivered.
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2 months 2 weeks ago #19

Artem Posts: 11020	George, Check your domain here: dnschecker.org/ip-blacklist-checker.php Regards, Artem, Balbooa.com
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1 month 2 weeks ago #20

Rudolf Posts: 4	Hi, I´ve got the same problem. My form does neither send emails nor save the message in the backend. In the frontend it says that the message was sent. Any suggestions? Thanks in regards!
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1 month 2 weeks ago #21

Vyacheslav Posts: 27059	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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1 month 2 weeks ago #22

Rudolf Posts: 4	Ok, I just sent the details via your contact form.
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1 month 2 weeks ago #23

Vyacheslav Posts: 27059	The accesses you sent don't work, check if they are correct
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1 month 2 weeks ago #24

Rudolf Posts: 4	Just sent an email.
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1 month 2 weeks ago #25

Rudolf Posts: 4	Did you receive my email?
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1 month 2 weeks ago #26

Vyacheslav Posts: 27059	We will notify you as soon as we find out the cause of the problem. Regards, Vyacheslav, Balbooa.com
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