Balbooa Help Center: Troubleshooting: The form doesn't send emails (1/1)

3 years 6 months ago #1

Artem Posts: 11281	1. Be sure that the email system in your Joomla is configured Joomla admin➝ Global Configurations ➝ Send Test Email 2. Be sure that your Form include input with field type Email 3. Check your Spam Folder
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3 years 6 months ago #2

Stuart
Posts: 114

Hi Artem,

We checked this suggestion as I found it in another post. Because we already have the earlier version 1.7.5 working, we know the system emails work and interact with the form as intended.

Is there anything else that could be preventing the 'submit' not working in version 2.0.2?

Could there be a conflict with the recaptcha? or

We have admin tools and .htaccess marker. Does the form need access to any particular files I may need to add exceptions for?

Appreciate any more suggestions.

Thanks
Britt

3 years 6 months ago #3

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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3 years 5 months ago #4

GD Posts: 2	Sorry please ignore request, i used smtp and it works, My fault apologies for request.. Stay safe.
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3 years 5 months ago #5

Vyacheslav Posts: 28391	Excellent that you yourself have found a solution Let us know if you need more assistance! Best Regards, Vyacheslav, Balbooa Support Team
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2 years 1 month ago #6

Erick Posts: 1	Hi, I have tried all of these and it still wont send email. I need help.
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2 years 1 month ago #7

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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11 months 2 weeks ago #8

G. Posts: 504	I have tried all three suggestions but the emails are not sent to neither the admin nor the customer.
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11 months 2 weeks ago #9

Artem Posts: 11281	Try to set @gmail.com for admin and check email sending. If it doesn't help send us Joomla admin access using our contact form: support.balbooa.com/contact-us Regards, Artem, Balbooa.com
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11 months 1 week ago #10

Mark Posts: 63	Artem desperately need help with site, cannot get form to send to client email, tried EVERYTHING! Have sent support email, thank you, hope you're safe and well.
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11 months 1 week ago #11

Artem Posts: 11281	No problem, will be happy to help, but we didn't receive any website details on email yet Regards, Artem, Balbooa.com
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11 months 1 week ago #12

Mark Posts: 63	I used the Balbooa contact form before I posted in here and it said it was successful?
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11 months 1 week ago #13

Mark Posts: 63	Still not working?
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6 months 2 weeks ago #14

George Sickler Posts: 5	Is there a solution for this yet? My form was working but now it does not send. PHPmail works fine and I get that email.
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6 months 2 weeks ago #15

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Regards, Vyacheslav, Balbooa.com
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6 months 2 weeks ago #16

George Sickler Posts: 5	The form is here - www.armstrongaircolorado.com/index.php/pages
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6 months 2 weeks ago #17

Vyacheslav Posts: 28391	Hello, Thank you for contacting us You need to use the field type "Email" Best Regards, Vyacheslav, Balbooa Support Team
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6 months 1 week ago #18

George Sickler Posts: 5	I have this working now, but it 100% will not deliver to gmail directly. Not sure what it means, but that is what I discovered, it does not go to spam, it does not get delivered.
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6 months 1 week ago #19

Artem Posts: 11281	George, Check your domain here: dnschecker.org/ip-blacklist-checker.php Regards, Artem, Balbooa.com
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5 months 1 week ago #20

Rudolf Posts: 4	Hi, I´ve got the same problem. My form does neither send emails nor save the message in the backend. In the frontend it says that the message was sent. Any suggestions? Thanks in regards!
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5 months 1 week ago #21

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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5 months 1 week ago #22

Rudolf Posts: 4	Ok, I just sent the details via your contact form.
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5 months 1 week ago #23

Vyacheslav Posts: 28391	The accesses you sent don't work, check if they are correct
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5 months 1 week ago #24

Rudolf Posts: 4	Just sent an email.
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5 months 1 week ago #25

Rudolf Posts: 4	Did you receive my email?
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5 months 1 week ago #26

Vyacheslav Posts: 28391	We will notify you as soon as we find out the cause of the problem. Regards, Vyacheslav, Balbooa.com
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3 months 1 day ago #27

Ilkka Rytkönen Posts: 29	I have problem with emails. Sometimes emails will be sent and sometimes not. There are 3 email receivers, me as administrator, form handler and form submitter. When this happens, no one will get email.
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3 months 21 hours ago #28

Artem Posts: 11281	Hello, Does the form include any attachments (upload file field or Submissions in PDF)? Will be great to get a link to the form and access to the admin panel. We'll be able to check what is going there. To send access data use our contact form: support.balbooa.com/contact-us Regards, Artem, Balbooa.com
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1 month 8 hours ago #29

Gianluca Posts: 87	Hi, I installed the Forms version 2.2.0.1 and the module stopped sending the email while with the previous version it worked fine. I installed the Forms version 2.2.0.1 and the module stopped sending the email while with the previous version it worked fine I send the ftp and joomla 4 login credentials.
	Last Edit: 1 month 8 hours ago by Gianluca. The administrator has disabled public write access.

1 month 8 hours ago #30

Vyacheslav Posts: 28391	Hello, Thank you for contacting us Send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com
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1 month 8 hours ago #31

Gianluca Posts: 87	Done now, Regards
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1 month 3 hours ago #32

Bert Posts: 19	Similar issue here, on al our forms , since the update ! Gianluca wrote: Hi, I installed the Forms version 2.2.0.1 and the module stopped sending the email while with the previous version it worked fine. I installed the Forms version 2.2.0.1 and the module stopped sending the email while with the previous version it worked fine I send the ftp and joomla 4 login credentials.
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4 weeks 2 days ago #33

Vyacheslav Posts: 28391	We have fixed an issue! If you have a similar problem please send us a link to page with problem. Send us FTP access and Joomla admin access via our contact form. support.balbooa.com/contact-us Regards, Vyacheslav, Balbooa.com Best Regards, Vyacheslav, Balbooa Support Team
	Last Edit: 4 weeks 2 days ago by Vyacheslav. The administrator has disabled public write access.

3 weeks 1 day ago #34

Marcin Posts: 2	After update i don get email and data is not saved in component db. On Client site i get confirmation that form Was sent. How can i debug this?
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3 weeks 14 hours ago #35

Vyacheslav
Posts: 28391

Hello,
Thank you for contacting us

Try to update manually, don't forget to make a backup

1. Clear your browser cache.
support.google.com/accounts/answer/32050...form%3DDesktop&hl=en
2. Login to your profile on Balbooa.com and download extension installation package.
3. From the backend of your Joomla site (administration) select Extensions >> Install/Uninstall.
4. Click the Browse button and select the extension package on your local machine.
5. Click the Upload File & Install button.
6. Clear your Joomla and Browser cache.

Regards,
Vyacheslav, Balbooa.com