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Troubleshooting: The form doesn't send emails

3 months 3 weeks ago #1

  • Artem's Avatar
  • Artem
  • Posts: 8674
1. Be sure that the email system in your Joomla is configured
Joomla admin➝ Global Configurations ➝ Send Test Email



2. Be sure that your Form include input with field type Email



3. Check your Spam Folder

3 months 2 weeks ago #2

  • Stuart's Avatar
  • Stuart
  • Posts: 105
Hi Artem,

We checked this suggestion as I found it in another post. Because we already have the earlier version 1.7.5 working, we know the system emails work and interact with the form as intended.

Is there anything else that could be preventing the 'submit' not working in version 2.0.2?

Could there be a conflict with the recaptcha? or

We have admin tools and .htaccess marker. Does the form need access to any particular files I may need to add exceptions for?

Appreciate any more suggestions.

Thanks
Britt

3 months 2 weeks ago #3

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11200
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

2 months 3 weeks ago #4

  • GD's Avatar
  • GD
  • Posts: 2
Sorry please ignore request, i used smtp and it works, My fault apologies for request.. Stay safe.

2 months 3 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11200
Excellent that you yourself have found a solution
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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