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Form doesn't send email

5 years 10 months ago #1

  • Vlad Filipas's Avatar
  • Vlad Filipas
  • Posts: 4
Hello

After submitting the form, the message will not be sent. It appears a pop up with a loop that doesn't end. I don't get any of the set messages.

p.s. I saw another post about this problem in the forum: that guy mentioned that he changed the Joomla Mailer from SMTP to PHP Mail and it worked. -> I did the same and it doesn't work.

Any idea how can I make my form send the message?

Thank you.

Best regards,
Vlad

5 years 10 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 10007
Hello Vlad,

Looks like the problem not with a Joomla! email settings, it's a JS error. Send us please Joomla admin, FTP and link to page with Forms. Use our contact form: support.balbooa.com/contact-us

Regards,

5 years 10 months ago #3

  • Johann Morozov's Avatar
  • Johann Morozov
  • Posts: 3
hi,

i have the same problem :(

Johann

5 years 10 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 10007
Johann wrote:
hi,

i have the same problem :(

Johann

Send us please Joomla admin and FTP access, use our contact form
support.balbooa.com/contact-us

Regards,

5 years 7 months ago #5

  • Percy's Avatar
  • Percy
  • Posts: 57
Same on my site – typorama.ch/neu/index.php – the button «Führung buchen»
and all other forms too.
Should I send you Joomla Admin and FTP? :unsure:

5 years 7 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 10007
Hi,

Yes, send us please Joomla admin and FTP access. use our contact form
support.balbooa.com/contact-us

Regards,

5 years 4 months ago #7

  • Giacomo's Avatar
  • Giacomo
  • Posts: 1
hi! i have the same problem... form doesn't send email


Giacomo

5 years 4 months ago #8

  • Artem's Avatar
  • Artem
  • Posts: 10007
Giacomo wrote:
hi! i have the same problem... form doesn't send email


Giacomo

Hi,

The reasons can be different:

1. Most common issue - not configured email system in Joomla! Check your email settings in the Joomla! Global configurations, click on the button "send test email"

2. If Google reCAPTCHA is enabled, try to disable it, very often users use the wrong keys for captcha

3. Javascript conflict with 3rd party extensions

But, you can send us your Joomla admin and FTP accesses and we can check wha't going there. Use our contact form: support.balbooa.com/contact-us

Regards,
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