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Forms issue with Popup

3 years 10 months ago #1

  • Matt's Avatar
  • Matt
  • Posts: 114
Hello! We have created forms using the popup function, however, after the latest update, when the form is closed, the popup goes away but the black background remains - not allowing anything to be clicked on the site.

3 years 10 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 8758
Hello,

FTP and Joomla admin access please :)
support.balbooa.com/contact-us

Regards,

3 years 10 months ago #3

  • Matt's Avatar
  • Matt
  • Posts: 114
just sent via contact form. Thanks Artem!

3 years 10 months ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12205
Hello,

It is because you are using a single form twice.
If you want the same shape, you need to make a duplicate

Regards,
Vyacheslav, Balbooa.com

3 years 10 months ago #5

  • Matt's Avatar
  • Matt
  • Posts: 114
Easy enough. The great thing about Gridbox is not only the technical support, but the fact that I have already duplicated the form and incorporated it back into the site. Thanks Balbooa!

3 years 10 months ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 12205
You are welcome ! :)
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