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Form infinite loading sent mensage

4 years 5 months ago #1

  • claudeir's Avatar
  • claudeir
  • Posts: 21
Hi I`m using balboa form last version with Joomla 3.51.
When submit a message i got not a confirmation the message was sent besides infinite loading.

Take a look
www.resolquimica.com.br/o-que-fazemos/segmentos-de-atuacao

4 years 5 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 8833
Hello,

As we can see there is an error:
Failed to load resource: the server responded with a status of 500 (Could not access file: /home/storage/4/0a/d6/resolquimica1/public_html/images/baforms/

We need FTP access, provide us through contact form,
Department >> Technical Support

Thanks,
Artem

4 years 5 months ago #3

  • claudeir's Avatar
  • claudeir
  • Posts: 21
Hi Artem,

I had sent a ticket by contact form 2 days ago and had no answered.
I sent all data and access to ftp.

Can you please check it and take an action?

Thanks,

4 years 5 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 8833
Hi,

But we have fixed this problem 2 days ago :)
And I wrote to you about "Success" by email, maybe my message at the "Spam" folder?!



Your form is working fine, and from the next update problem will be fixed :)
p.s. don't forget to clear your browser cache

Thanks,

4 years 5 months ago #5

  • claudeir's Avatar
  • claudeir
  • Posts: 21
Thanks so much Artem!

I did see your e-mail.

Thanks once again!
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