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Confirmation for sender

2 months 1 week ago #1

  • David's Avatar
  • David
  • Posts: 2
I have a little problem with the confirmation for the sender of the forms.

In some cases the sender get an confirmation email: When the recipient is the same adress like in the joomla config for global mailadress. But some forms have another recipient (but the same Domain; the sendermail ist always the global mailadress) and in that case, the sender get no confirmation...

Can you help?

Greetings
David

2 months 1 week ago #2

  • Artem's Avatar
  • Artem
  • Posts: 8359
Hello, David!

Please try to test with a Gmail email, and let us know results!

Regards,
Artem, Balbooa.com

2 months 1 day ago #3

  • David's Avatar
  • David
  • Posts: 2
Hej Artem,
now I have time to test.

I add an gmail-adress for sender and Email Recipient. The submitter doesn`t get an mail :-(

What can I try?

Greetings
David

2 months 1 day ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 6584
Hello,
Thank you for contacting us

The form is not engaged in sending (it only collects data), sending is engaged in Joomla.

If some letters send and some do not, you need to check your email client settings or contact hosting support (maybe there are some limitations)

Regards,
Vyacheslav, Balbooa.com
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