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Return to payment

6 months 2 weeks ago #1

  • Marek's Avatar
  • Marek
  • Posts: 27
Hello Balbooa Team!

The question is:
Is it possible to return and complete the payment after sending the form by the user who interrupted the payment process before?

Regards,
Marek.

6 months 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7101
Hello,
Thank you for contacting us

After submitting the form, all operations are carried out on the side of the payment system.
Forms do not take part in further action.

Regards,
Vyacheslav, Balbooa.com

6 months 2 weeks ago #3

  • Marek's Avatar
  • Marek
  • Posts: 27
Thank you for reply,

From what I noticed, the form is saved to the database immediately after sending, then the user is redirected to the payment system.
So there is no option to save a placed payment to submited form?
Or is there a way to note whether the form (order) has been paid for?

Regards,
Marek

6 months 2 weeks ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7101
The form only collects data and transfers to the payment system.
You can set up a payment alert in the payment system (but this is not related forms)

Regards,
Vyacheslav, Balbooa.com

6 months 2 weeks ago #5

  • Marek's Avatar
  • Marek
  • Posts: 27
OK. I understand, thank you Vyacheslav.

6 months 2 weeks ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7101
You are welcome!
Let us know if you need more assistance

Regards,
Vyacheslav, Balbooa.com
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