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Blank White Page after import form from

1 week 1 day ago #1

  • shane's Avatar
  • shane
  • Posts: 30
Hey there, I thought I was in luck when in was able to export a form from existing website to new website.

import, export process was perfect.

the backend where imported was perfect no issues in backend, but when load website, i get a white screen and website will not load, unpublishing the imported forms

brings website back. i cannot see any reason for this.

both import and export was from same versions of forms

thanks for insight, is it a known issue sometimes?

1 week 1 day ago #2

  • shane's Avatar
  • shane
  • Posts: 30
i think i figured something out. regarding exporting with recaptcha enabled, as form is on another domain.

i tried exporting a form with recaptcha off and that worked for now.

i will try exporting all forms with recaptcha off from now on.

(just a note: when i tried turning recaptcha off on the imported forms previously, i was unable to access that area, it was greyed out (blocked))

think im on the right track?

1 week 1 day ago #3

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Hello,

You are on the right track.
You need to configure recaptcha after import.

Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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