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Form doesnt send mails

1 year 8 months ago #1

  • Christian's Avatar
  • Christian
  • Posts: 97
Hi,

I want to send a request via form. Filling out - working, success Message - working, entry in database - working, but the mail doesnt recieve destination ?

1 year 8 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 8568
Hi, Christian!

Thank you for contacting us!

1. Email system in your Joomla is configured?
Go to: Joomla admin >> System >> Global Configurations >> Server. Click on the button "Send test email"



2. Registration Form
Create a standard Joomla Registration form at the frontend and register a new user. If a new user wouldn't receive registration email with an activation link - Joomla email system is not configured correctly!

3. Be sure that for field email you are using "email tool"



Let us know results!

Regards,
Artem, Balbooa.com

1 year 8 months ago #3

  • Ian's Avatar
  • Ian
  • Posts: 86
Thanks for the response. Tested Joomla mail - that work OK.

It the email addresses in the notifications that aren't receiving emails. I have included a screen dump below.


1 year 8 months ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,

Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 year 8 months ago #5

  • Ian's Avatar
  • Ian
  • Posts: 86
We are receiving notifications to the first info@sub.. address, but not the other 2.

We have done some custom work to the component to include 3 digtits and limit the domain that can be used in the email field, so don't make any changes to the component. We done these changes after we discovered the notifications problem, so thay haven't caused the problem with notifications.

1 year 8 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 8568
It's a Public Forum. Do not post here any access info!


We'll contact you after checking an issue

Regards,
Artem, Balbooa.com

1 year 8 months ago #7

  • Ian's Avatar
  • Ian
  • Posts: 86
Thanks Artem

1 year 8 months ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,

We could not test because the basic functionality of the forms was broken.
The form is not sent because the Email field does not miss the e-mail address,


Regards,
Vyacheslav, Balbooa.com

1 year 8 months ago #9

  • Ian's Avatar
  • Ian
  • Posts: 86
That is not the issue. it is the email adreseess that we have added to the notifications in settings, that do not send.

1 year 8 months ago #10

  • Artem's Avatar
  • Artem
  • Posts: 8568
Please understand us correctly, we can provide support only for default (out of the box) functionality. At the moment, the visitor can't submit the form.

Regards,
Artem, Balbooa.com

4 months 1 week ago #11

  • Hus's Avatar
  • Hus
  • Posts: 3
Hi Artem, i am also having similar issues and it is out of the box. It was working previously and i am not getting any errors. Is there any other suggestions for checking?

4 months 1 week ago #12

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

4 months 5 days ago #13

  • Tadeu Porto's Avatar
  • Tadeu Porto
  • Posts: 38
Hello Im having the same issue too !
It send the forms to my emails, but doesnt send reply to clients :/
Send Email is working here on my tests !

It is happening in all Gridbox sites I have.
Around 10 sites

Sent you access to my joomla in support contact !

3 months 3 weeks ago #14

  • Bert's Avatar
  • Bert
  • Posts: 7
Hi, I had the same issue, but as the admin/support said above: make sure you have the email field inserted in your form instead of a regular text input box/field.
That solved my problem immediately !
My 'customer/visitor/client' is now getting the full email with body-text and submission fields

Thx for support

3 months 3 weeks ago #15

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,
Thank you for contacting us

It’s great that you could solve the problem yourself
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

3 months 2 weeks ago #16

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
And also me, but the problem is only via cell phones, tablets, etc, because from a PC, everything is ok, and this is happening since the last update, before everything was ok.



The only different from a pc, is that I don't see a captcha test for cell phones or tablets, attaching a image, a blank page, with a circle loading is the only that I see after click on send.

3 months 2 weeks ago #17

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
Ok, my only fix for now, was to disable the captcha, to make it work with cell phones, etc, but I cannot let the form without the captcha, hoping you guys can help with this.

3 months 2 weeks ago #18

  • Artem's Avatar
  • Artem
  • Posts: 8568
Hi,

Enable ReCaptcha and send us a link to a page with form to check what's going there

Regards,
Artem, Balbooa.com

3 months 2 weeks ago #19

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12

3 months 2 weeks ago #20

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
For now, I gonna have to use the form builder, that comes with SPPB

3 months 1 week ago #21

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,

Thank you for contacting us

As we see now, the form is submitted.


Describe in detail how we can repeat the problem

Best Regards,
Vyacheslav, Balbooa Support Team

3 months 1 week ago #22

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
I don't know if my english is that bad, I gonna try again:

1- it works from any pc, with and without the recaptcha.
2- Does not work with the recaptcha enable for mobiles devices, but it works when I disable the recaptcha.

And as you know, is better to have the recaptcha enable for the spam problem, so right now i have it working without the recaptcha, but i need it working with the recaptcha, for both, mobiles devices and pc

Once I hit submit from any mobile device, having the recaptcha enable, i got an error, asking me to complete the recaptcha, but I don't see any recaptcha to validate, but if go to the form using my pc, recaptcha is there.

3 months 1 week ago #23

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Luz Edell wrote:
Enable ReCaptcha and send us a link to a page with form to check what's going there

Regards,
Vyacheslav, Balbooa.com

3 months 1 week ago #24

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
Hi, recaptcha is enable now in the same link: sondeluz.co/servicios/formulario-reserva-en-linea.html

3 months 1 week ago #25

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

3 months 1 week ago #26

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
Sent

3 months 1 week ago #27

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Not working due to module Improved AJAX Login and Register
If you turn it off, everything works well.

Regards,
Vyacheslav, Balbooa.com

3 months 1 week ago #28

  • Luz Edell's Avatar
  • Luz Edell
  • Posts: 12
Got it, it is working now, thanks so much.

3 months 1 week ago #29

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 3 weeks ago #30

  • Xavier's Avatar
  • Xavier
  • Posts: 63
Hi friends,
I'm having the same thing with the forms in one of my sites. I have 1-uninstalled every plugin/module that I was not using 2- reinstalled Forms with the latest version, 3- changed the mail from/mail to in the Form settings, 4-Deactivated REcaptcha
Strangely, the contact form is working ok (with ReCaptcha activated) but the registration form does not. I tried to use last year's registration form (which worked perfectly last year) and it didn't work either.

Clicking the Submit form actually submits the data to the database (I can see the details going to the Submission tab) but the site does not send any emails to the registrant or the website owner, and the screen freezes with the "loading" sign.

By the way I exported the same form to a new site that also needed a registration form and this one works perfectly!

I am sending you the admin details if you are so kind to check what happens.
Thank you!

1 month 3 weeks ago #31

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 8916
Hello,
Thank you for contacting us

We got this error:

Error: 400 Error refreshing the OAuth2 token, message: '{
"error": "invalid_grant",
"error_description": "Bad Request"
}'


The problem is with CAPTCHA, try to regenerate keys

Regards,
Vyacheslav, Balbooa.com
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