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Form doesnt send mails

6 months 2 weeks ago #1

  • Christian's Avatar
  • Christian
  • Posts: 43
Hi,

I want to send a request via form. Filling out - working, success Message - working, entry in database - working, but the mail doesnt recieve destination ?

6 months 2 weeks ago #2

  • Artem's Avatar
  • Artem
  • Posts: 7413
Hi, Christian!

Thank you for contacting us!

1. Email system in your Joomla is configured?
Go to: Joomla admin >> System >> Global Configurations >> Server. Click on the button "Send test email"



2. Be sure that for field email you are using "email tool"



Let us know results!

Regards,
Artem, Balbooa.com

6 months 1 week ago #3

  • Ian's Avatar
  • Ian
  • Posts: 83
Thanks for the response. Tested Joomla mail - that work OK.

It the email addresses in the notifications that aren't receiving emails. I have included a screen dump below.


6 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Hello,

Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

6 months 1 week ago #5

  • Ian's Avatar
  • Ian
  • Posts: 83
We are receiving notifications to the first info@sub.. address, but not the other 2.

We have done some custom work to the component to include 3 digtits and limit the domain that can be used in the email field, so don't make any changes to the component. We done these changes after we discovered the notifications problem, so thay haven't caused the problem with notifications.

6 months 1 week ago #6

  • Artem's Avatar
  • Artem
  • Posts: 7413
It's a Public Forum. Do not post here any access info!


We'll contact you after checking an issue

Regards,
Artem, Balbooa.com

6 months 1 week ago #7

  • Ian's Avatar
  • Ian
  • Posts: 83
Thanks Artem

6 months 1 week ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 4858
Hello,

We could not test because the basic functionality of the forms was broken.
The form is not sent because the Email field does not miss the e-mail address,


Regards,
Vyacheslav, Balbooa.com

6 months 1 week ago #9

  • Ian's Avatar
  • Ian
  • Posts: 83
That is not the issue. it is the email adreseess that we have added to the notifications in settings, that do not send.

6 months 1 week ago #10

  • Artem's Avatar
  • Artem
  • Posts: 7413
Please understand us correctly, we can provide support only for default (out of the box) functionality. At the moment, the visitor can't submit the form.

Regards,
Artem, Balbooa.com
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