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Can't save conditional fields in Google sheets

9 months 1 week ago #1

  • sasa's Avatar
  • sasa
  • Posts: 10
Hello,
My form integration with Google sheets works fine except id doesn't offer to connect "conditional" fields from the form.
Is this possible to achieve.
Thanks,
Sasa

9 months 1 week ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
Hello, Sasa

Try to update to the latest version as described in this post.
(the fix for this problem was added in the last update)
support.balbooa.com/forum/joomla-forms/2690-account-login#11983

Regards,
Vyacheslav, Balbooa.com

9 months 1 week ago #3

  • sasa's Avatar
  • sasa
  • Posts: 10
Greetings,
I already have the last 1.7.1 version, but it doesn't offer me to connect conditional fields to Google sheets... only "main" fields.
Greetings.
Sasa

9 months 1 week ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
We checked everything works well.
Send us the screen of the integration settings page

Regards,
Vyacheslav, Balbooa.com

9 months 1 week ago #5

  • sasa's Avatar
  • sasa
  • Posts: 10
Hello,
So I have a radio buttons field (Choose your camp type) and when user selects one... another field opens (dropdown) with specific programs.
In google sheets integration only records main radio button field, but not conditional dropdown field.
Screenshot is in the attachment.
Thanks,
Sasa
Attachments:

9 months 1 week ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
Try to update the forms manually
support.balbooa.com/forum/joomla-forms/2690-account-login#11983

Regards,
Vyacheslav, Balbooa.com

2 months 3 weeks ago #7

  • sasa's Avatar
  • sasa
  • Posts: 10
Hello,
I installed latest version of form component. Still in google sheets it saves main field, but not conditional one. in database submission, it records everything right, but it doesn't save to google sheet. (i connected all fields right in google sheet integration).
Thanks for your help.
Sasa

2 months 3 weeks ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
Hello,

We checked everything works well,

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Send us access to the google sheet
and specify in detail which fields do not come

Regards,
Vyacheslav, Balbooa.com

2 months 1 week ago #9

  • sasa's Avatar
  • sasa
  • Posts: 10
Greetings,
I sent you all required info through your contact form about 10 days ago... could you please look at the issue.
Thanks,
Sasa

2 months 1 week ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
Hello,

Thank you for contacting us!

Sorry but we did not receive email from you.
Send us access again

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 4 weeks ago #11

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
Hello,

Thank you for contacting us!

We checked and found out that "conditional" did not come to this particular cell.
If you attach it to another cell, then everything works well.



Most likely this is due to the settings of the "Google Sheets" cell or its format, or name

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 4 weeks ago #12

  • sasa's Avatar
  • sasa
  • Posts: 10
Greetings,
I renamed cells and cleared format in Google sheets, and now it works fine.
Thank you for your help.
Greetings,
Sasa

1 month 4 weeks ago #13

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 5463
You are welcome ;)
Let us know if you need more assistance!

Regards,
Vyacheslav, Balbooa.com
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