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Forms not submiting

6 years 5 months ago #1

  • Goran's Avatar
  • Goran
  • Posts: 45
Hey guys,
For some reason, some of the forms I created with Balbooa Forms are not working as they should.

"Contact Us" submitted the data fine (sent email).

"Order form", which is intergrated with PayPal payment did not send the mail and neither does it appear back-end under "submissions". Please note that I did not complete the PayPal payment once I was transferred to PayPal.

"Subscribe to email list" form did not fully complete process. The data was recorded under "submissions" in website back-end, but it did not send the info to the connected MailChimp account. Therefore, the subscription process was not completed.

I have cache enabled on my site (JotCache plugin).

Any ideas on what could be wrong?

Thank you.

6 years 5 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

Try disabling the cache (JotCache plugin).
Perhaps all the problem in it.
Please tell us the result.

Regards,
Vyacheslav, Balbooa.com
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