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Very slow submission

6 years 5 months ago #1

  • Nils Kenneth Fordal's Avatar
  • Nils Kenneth Fordal
  • Posts: 6
I have Joomla Forms installed on Joomla 3.8.2 with PHP 7.

It is a simle contact form with an automatic e-mail going to the visitor. I just testet the form myself and the submission is very slow. It takes approx 1 minute from clicking "send" until the "success"-message shows.

Is there some settings I need to change? Or do you have any idea how I can speed this up?

The contact form can be tested here: www.fordal.no/en/contact

6 years 5 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi,

Thank you for contacting us!

I have tested, works very fast, please check my video:
www.screencast.com/t/iznPccO6EUDj

Try form another browser and let us know results

Many thanks,
Artem, Balbooa.com

6 years 5 months ago #3

  • Nils Kenneth Fordal's Avatar
  • Nils Kenneth Fordal
  • Posts: 6
I have investigated it further. Seems like the English contact form works fine, but the Norwegian version is very slow.

The settings are exactly the same in both forms. I made the Norwegian form first, and then duplicated it and translated it to English.

When I fill out the Norwegian form and click "send" I imediately receive the e-mail from the form, but the autoreply to the submitter (which is one of my other e-mails) does not arrive until the "thank you for your message"-box appear after I have waited approx 30 seconds.

Could this be related to the Norwegian language since the English form works as it should?

Please try the Norwegian form to see how slow it is:
www.fordal.no/no/kontakt

6 years 5 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi, Nils!

Thank you for your reply!
Can I ask you to disable reCAPTCHA for the Norwegian form and let us know results!

Regards,
Artem, Balbooa.com

6 years 5 months ago #5

  • Nils Kenneth Fordal's Avatar
  • Nils Kenneth Fordal
  • Posts: 6
Disabled reCAPTCHA now and tried again. But it is still slow.

I can give you Super Admin access if you have somewhere I can send you the login details private?

6 years 5 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 11342
Yes, send us please Joomla admin and FTP access. Use our contact form
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

6 years 5 months ago #7

  • Nils Kenneth Fordal's Avatar
  • Nils Kenneth Fordal
  • Posts: 6
Login details sent :-)

6 years 5 months ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Please check your email :)

Many thanks,
Artem, Balbooa.com
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