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Confirmation sent to admin BEFORE payment

6 years 6 months ago #1

  • Rob's Avatar
  • Rob
  • Posts: 12
Hi we are testing the payment gateway and have found that the email to the admin is being sent before the payment has been made. This is a problem when a customer quits the process at the card entering stage. Is it possible to send the confirmation after the transaction?

Also the customer isn't receiving a confirmation email.


6 years 6 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858

We can not track this event.
We recommend that you turn off the reply option if using payment systems.
And set up an alert in the payment systems after a successful payment.

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