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How to receive the payment method chosen?

6 years 7 months ago #1

  • Renato's Avatar
  • Renato
  • Posts: 84
Hi, in the Submission area and in the e-mail received from the form submission i'm not receiving the Payment Method chosen by the visitor. How can i add this information to the e-mail and to the Submissions area report?


Thanks!

6 years 6 months ago #2

  • Renato's Avatar
  • Renato
  • Posts: 84
Hi guys, any idea in this case? It's a good idea to know where to expect the payment of the person.

6 years 6 months ago #3

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi, Renato!


Sorry for the delay with a reply!
Admin should get notification from the Payment system after successful transaction.

Regards,
Artem

6 years 6 months ago #4

  • Renato's Avatar
  • Renato
  • Posts: 84
Hi Artem!

Yes, i understand that, but i would like to be more active on the approach of the customer. Because if the person have chosen PayPal and i didn't receive the payment within i don't know, 30 minutes, it means that the person had a problem with the payment (did not have the card in hands, or any other thing). If the person have chosen the custom payment, that is a message with bank information to make a deposit, i can wait 2 days, 3 days. But i would like to be more active getting in touch with the customer mainly in the case he have chosen the PayPal and didn't pay. Did you get the idea?

Would appreciate the help to add the payment method at least in the e-mail. Doesn't necessarily need in the submission fields (would be amazing, but i'm fine if it's very hard to do that)

Thank you!

6 years 6 months ago #5

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi, Renato!

Tomorrow during our technical support hours, we'll check this question. If it doesn't require a large number of changes, we'll help you

Regards,
Artem

6 years 6 months ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

You need to download the file form.php and replace it at the components/com_baforms/models/form.php
drive.google.com/open?id=0ByCwd6lvoLa-Q2pRT2h0dHNYOGM

Regards,
Vyacheslav, Balbooa.com

6 years 6 months ago #7

  • Renato's Avatar
  • Renato
  • Posts: 84
Hi! I did it, but no changes =(

6 years 6 months ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hi, Renato!

I'm sorry, but we forgot a one very important thing in the previous answer :oops:
You need to add shortcode: [payment method] into the email



Let us know results!

Many thanks,
Artem, Balbooa.com

6 years 6 months ago #9

  • Renato's Avatar
  • Renato
  • Posts: 84
Hello! I did it and was added the text "save" to the e-mail in the place i added the shortcode :(

6 years 6 months ago #10

  • Artem's Avatar
  • Artem
  • Posts: 11342
Okay,

Send us please Joomla admin and FTP access. Use our contact form:
support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

6 years 6 months ago #11

  • Renato's Avatar
  • Renato
  • Posts: 84
Done! Thanks

6 years 6 months ago #12

  • Artem's Avatar
  • Artem
  • Posts: 11342
Please check your email, we can't visit website

Regards,
Artem, Balbooa.com

6 years 6 months ago #13

  • Renato's Avatar
  • Renato
  • Posts: 84
Hi, i answered the e-mail but i don't know if you were able to receive it.

I put the URL with an adittional ".br"

The correct URL is revistavegane.com

Thx!

6 years 6 months ago #14

  • Artem's Avatar
  • Artem
  • Posts: 11342
Renato,

We didn't forget about you :)
We'll check an issue tomorrow during our support hours. Thank you for your patience!

Many thanks,
Artem, Balbooa.com

6 years 4 months ago #15

  • Renato's Avatar
  • Renato
  • Posts: 84
Hey guys, after updating the component, the form is replying with [payment method] instead of the content of the field.

Can you help me?

(it would be a great improvement if become native)

6 years 4 months ago #16

  • Artem's Avatar
  • Artem
  • Posts: 11342
Renato,

But you can't update your Forms, because it's a custom!

Send us Joomla admin and FTP access. Use our contact form:
support.balbooa.com/contact-us

Many thanks,
Artem, Balbooa.com
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