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No image send with Auto-Reply

6 years 8 months ago #1

  • Saman's Avatar
  • Saman
Hi,
first of all, thanks for this great software!

Ive setted up everything correctly and so far it works great except of one thing.

in the form settings option, there is the "auto-reply" tab. ive setted everthing correctly there because im getting every email that is going out but only the text of the mail, not inserted images, like footer images.

on the first picture ull see the editor with the inserted image.
on the second image ull see what it looks like in the mail client.

is there a way to fix that or doest this auto-reply function not support images/html?

thanks!
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6 years 7 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

We checked - everything works well.
Maybe you don't have the correct URL picture.
And letter can't show picture.

Regards,
Vyacheslav, Balbooa.com

6 years 7 months ago #3

  • Saman's Avatar
  • Saman
hi vyacheslav,
thanks for the quick reply.

i dont know, it doesn seem because you the picture in the editor and in the email client, there is also no attechment, so the image is not being sent :-/

greez

6 years 7 months ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

Please send us a link to the picture you are using so that we can check it

Regards,
Vyacheslav, Balbooa.com

6 years 7 months ago #5

  • Saman's Avatar
  • Saman
hi vyacheslav again,

your question about the link made me just try to change the image name and suddenly something strange happened. i changed the name and the image was gone...

i guess something was wrong with the image itself.

its fixed now! thank you very much and please keep up this amazing work!

cheers

6 years 7 months ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Excellent that you find a solution ;)
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