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Notification Emails do Not Send With Large Files

6 years 9 months ago #1

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
When someone uploads a large file to this form: coughlin.co/tools/upload-artwork (say 100mb or so) the notification emails do not get sent. The form record is saved, and the file is uploaded, but the email does not get sent.

6 years 9 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

Each email client has a size limit for more details you can find here:
www.outlook-apps.com/maximum-email-size/

Regards,
Vyacheslav, Balbooa.com

6 years 9 months ago #3

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
We have no size limits on our mail server. That is not the issue.

6 years 9 months ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Notifications with small files are sending to email?

Regards,
Vyacheslav, Balbooa.com

6 years 9 months ago #5

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
Yes, that's correct.

6 years 9 months ago #6

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
That is correct. I have attached the screen shot with our mail server limits.
Attachments:

6 years 9 months ago #7

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
Attached to this reply are the specific settings/limits for the account we use for our website.
Attachments:

6 years 9 months ago #8

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Limitations can be on the hosting side.
Try asking them.
We just send notifications

Regards,
Vyacheslav, Balbooa.com

6 years 9 months ago #9

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
We are looking into anything that might be on the hosting end.

However, is it possible to make sure the email notification gets through even if the attachment does not make it? We have used other form software that does this. If we know the file has been uploaded we can get it from the server, but we need all the other information from the form to be sent in the email.

6 years 9 months ago #10

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
Apparently, the file uploads and the record saves, however, with a large file, if it takes 30 minutes to upload attachment to server, it also seems to take 30 more minutes to upload for email attachment. THAT is where things break.

We have a different form package that we installed. Because that software allows us to NOT send attachment and just include the file name in the email, it works fine. When we attempt to add attachment to email it also fails.

We have been able to replicate on multiple sites, on different servers, so we are thinking it might be a joomla issue. However, if you had the option to NOT attach file and just include file name in the email it would speed up the uploads tremendously AND allow your clients who allow for large file attachments (greater than 80MB) to use your forms still.

Thanks.

6 years 9 months ago #11

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

If you need such a custom send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

6 years 9 months ago #12

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
If you do customize it, what will happen if we update to a newer version of the software in the future?

6 years 9 months ago #13

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
After update to a newer version, You will lose all custom.

Regards,
Vyacheslav, Balbooa.com

6 years 9 months ago #14

  • Coughlin Printing's Avatar
  • Coughlin Printing
  • Posts: 79
Then we're really not interested in that. Sadly, we'll just have to use different form software unless you update the core package. I hope you decide to do this eventually, because it's a feature I think many people would appreciate and would improve the capabilities of the software.

6 years 9 months ago #15

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Thank you for your suggestion, much appreciated!
We’ll add your request to our "Suggestions List"

Regards,
Vyacheslav, Balbooa.com
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