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Notifications is not sended

6 years 10 months ago #1

  • Daniel's Avatar
  • Daniel
I have two forms in my page www.susoelpaspi.com.co, and one of them is not sending notification email when there is submission.

Can u help me please with the configuration of the form? Thanks!

6 years 10 months ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,

We tested both forms and we received a message on the email.
Clarify what problem you have and with which of these forms.

Regards,
Vyacheslav, Balbooa.com

6 years 10 months ago #3

  • Daniel's Avatar
  • Daniel
Hi!

There are two forms: "Contacto" and "CotizaciĆ³n empresarial"... In the Submissions page, there are the test that you realize. In my inbox I received the "Contacto" submission, but the "CotizaciĆ³n empresarial" notification is not sended.

I attached two images to probe it.
Attachments:

6 years 10 months ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Try checking spam folder, maybe the letter there

Regards,
Vyacheslav, Balbooa.com

6 years 10 months ago #5

  • Daniel's Avatar
  • Daniel
Nope, there isn't there :(

6 years 10 months ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com
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