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6 years 10 months ago #1

  • Ian's Avatar
  • Ian
  • Posts: 118
hello,

We need to send a notification to three email addresses when someone submits a form. We have added the addresses to the notification list, but it only sends to the first one.

Any suggestions?

Thanks
Ian

6 years 10 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello Ian,

Have you entered emails with a comma? (mail1, mail2, mail3)
Also, just for test, try to enter 2 Gmail addresses

Waiting for your reply

Many Thanks,
Atem, Balbooa.com

6 years 10 months ago #3

  • Ian's Avatar
  • Ian
  • Posts: 118
do we need a space after each comma?

6 years 10 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Yes, should be like on an example

@email-1.com, @email-2.com

6 years 10 months ago #5

  • Ian's Avatar
  • Ian
  • Posts: 118
Hi Artem,

Gmail address and first email in notifications works fine. The other two dont.

6 years 10 months ago #6

  • Artem's Avatar
  • Artem
  • Posts: 11342
The other two are also Gmail?

6 years 10 months ago #7

  • Ian's Avatar
  • Ian
  • Posts: 118
No they are conventional business emails which use the business domain 'This email address is being protected from spambots. You need JavaScript enabled to view it.' - this type of email works fine if it is first in the notifications list, just not in any other position.

6 years 10 months ago #8

  • Artem's Avatar
  • Artem
  • Posts: 11342
Okay,

Send us please Joomla admin and FTP access to explore an issue. Use our contact form: support.balbooa.com/contact-us

Many thanks,
Artem

6 years 10 months ago #9

  • Artem's Avatar
  • Artem
  • Posts: 11342
We have tested with 3 emails, email was sent to all recipients immediately get emails notifications



the Forms component uses standard Joomla Method of sending emails. As you can see mail was sent, the problem is not with the Forms and not with Joomla email configurations.

I can recommend you to check Spam Folder or wait

6 years 10 months ago #10

  • Ian's Avatar
  • Ian
  • Posts: 118
Thanks Artmem - good support
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