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Black background signatures in pdf

7 months 1 week ago #1

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
My signatures in the forms turn into a black box. Please help. I think this might have come after updating the forms extension
Attachments:

7 months 1 week ago #2

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Viacheslav, Balbooa.com

7 months 1 week ago #3

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Sorry I can't ... This has been the same issue as in the past and in the past I could also not give you access since all customer data is in there. I can give you an export

7 months 1 week ago #4

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Without seeing the problem, we cannot find out the cause.
Send us an export via our contact form.
support.balbooa.com/contact-us

Regards,
Viacheslav, Balbooa.com

7 months 1 week ago #5

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
As you know, I can not attach it to your suggested option. Please update accordingly :-)

7 months 6 days ago #6

  • Viacheslav's Avatar
  • Viacheslav
  • Posts: 28858
Upload the file to a file hosting service or Google Drive and send us the link

7 months 6 days ago #7

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Please provide a way to upload my attachment to your form. I do not have Google Drive or similar

7 months 6 days ago #8

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
As my simple request got ignored I had to put in the xml code in your contact form.

I was not able to help myself, since the support did simply ignore me.
This problem has occurred multiple times now, and you keep being in the need of logging in installations that fall under GDPR.

My concerns are dramatically increasing and this continues the way it goes, I will definitely make a very long comment.

I am sick of your extension having multiple issues that keep coming back!

Your comments about increasing your pricing and being late for J5! And many more things make me furious.

Make this a fix now please. I am not going to beg around any more and dance the way you want me to.

I mean it

7 months 6 days ago #9

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Like I said,

You are shitting me!



Hello,
Thank you for contacting us

Send us a link to page with problem.
Send us FTP access and Joomla admin access
If this is not possible, please send the export file so we can try to find out the reason.

Regards,
Viacheslav, Balbooa.com




the file was sent

7 months 6 days ago #10

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello there,

1. Be patient and kind!
2. It's a tech question and requires a little more time.
3. Your Form on screen bellow?




The signature background is white. It's latest Joomla 5 and latest form.

In the PDF and submissions is too has light grey bg, as it should be!

And my question is - how we gonna help you - if on our side is everything is ok?

7 months 6 days ago #11

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
I do not have to be patient and kind anymore.



Yes, it is, but you seem not even to read my problem.

Go to the PDF.

It is very upsetting that you even answer like this. The whole world can see that your answer is something else.

Just fix it again. This is the 3rd time, and you never tell what was changed in the code.

You want access or you give a file and do not tell anything. All secretive

7 months 6 days ago #12

  • Artem's Avatar
  • Artem
  • Posts: 11342
PDF


7 months 6 days ago #13

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Ok, nice,

Just give me your software update

Thank you

7 months 6 days ago #14

  • Artem's Avatar
  • Artem
  • Posts: 11342
Go to your profile and download.
I have tested on the same version as you can download from your profile - Forms 2.2.1

I replies on question in the same manner as you asked them. Be patient and kind, and you'll get same answers :)

7 months 6 days ago #15

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Ok, just give me access to your installation and I will show you the problem

Please provide good customer service. GDPR laws can't allow you to just demand access!
You are not even in the EU yet!

7 months 6 days ago #16

  • Artem's Avatar
  • Artem
  • Posts: 11342
We don't need your access at all, absolutely.

We ask access to see the problem and solve it immediately on user side - to provide the user with an ideal support.

One more time. Explain me, what I need to check to find black bg for signature field?
Here are my screens:














7 months 6 days ago #17

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Again, give me access to your installation, and I will show you the problem.

Stop trying to ask for access. Why are you so afraid to give me access to your installation?
If it works then just show me. I will show you that it does not work on your own installation

7 months 6 days ago #18

  • Artem's Avatar
  • Artem
  • Posts: 11342
I show you the screens above, I don't give you any access in the same way as you do!

I don't need your access data!

7 months 6 days ago #19

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
You know the web address. Just use a VPN as your country is not allowed by my client to display the website, as well as many other countries, due to the result of the log of the server and the log of the website. Since there is no single customer in your country that is also ok and as you are a developer it is very reasonable to ask for you to do this with any VPN

7 months 6 days ago #20

  • Artem's Avatar
  • Artem
  • Posts: 11342
Okay, let's try to find solution.

Does the field "Signature" on the frontend has a black background? Show me please the screen how the field signature looks on your side on frontend

7 months 6 days ago #21

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
I do not see a black background. Do you? And where would I even see that?

7 months 6 days ago #22

  • Artem's Avatar
  • Artem
  • Posts: 11342
Did you provide any screens how forms looks on frontend? No! So, I'm asking one time


7 months 6 days ago #23

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Maybe you can install YOOtheme and see if it is partly caused due to it. As I mentioned before. This thing has been solved multiple times by you now and it keeps coming back.

The prices for this form go through the roof

from 49 to 110

7 months 6 days ago #24

  • Artem's Avatar
  • Artem
  • Posts: 11342
Do you want to get solution or not?

7 months 6 days ago #25

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Artem, what do you think?
I am asking you a question. Maybe you want to answer?

7 months 6 days ago #26

  • Artem's Avatar
  • Artem
  • Posts: 11342
I'm not sure, since you didn't help me and don't answering on my questions which is related to find a solution for you.

Let's try again, is the background is black on frontend? Probably the issue is related to your template CSS styles. I need to know

support.balbooa.com/forum/joomla-forms/1...natures-in-pdf#91206

7 months 6 days ago #27

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
I submitted the answer

"Of course not," I would have told you. But you can simply see that yourself on the website.

7 months 6 days ago #28

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Is the background is black on frontend?

- Answer: No, and please see the website too to confirm

7 months 6 days ago #29

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Is there any other question you think I did not answer?

7 months 6 days ago #30

  • Artem's Avatar
  • Artem
  • Posts: 11342
I don't have any questions anymore.

Since with a default Joomla 5.0.0 and Forms 2.2.1 we can't repeat an issue using Form creating by you, and Forms works as expected, the issue is not related to our component. Probably conflict comes from 3rd party.

Unfortunately, we can't help you with this issue.

7 months 6 days ago #31

  • viperdriver's Avatar
  • viperdriver
  • Posts: 18
Yes, you can. I offered to give you Yootheme so that you can install
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